Call Centre Consultant

SUMMARY:
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POSITION INFO:

Key Responsibilities

• Manage inbound and outbound customer calls.

• Provide accurate information on investment banking products and services.

• Resolve customer queries within agreed turnaround times.

• Maintain accurate customer records.

• Escalate complex issues appropriately.

• Meet SLAs and quality standards.

• Comply with FICA, FAIS (where applicable), POPIA and internal policies.

• Maintain confidentiality.

• Contribute to excellent customer experience.