Sales & Marketing Coordinator - Cape Town

Iconic Hotel based in Cape Town is looking for a Sales & Marketing Coordinator to optimise the efficiency of the Sales & Marketing Department by providing key liaison support and to maximise revenues through all incoming customer queries. Responsible for the administrative functioning of the department.

Responsibilities

• Establish effective customer relationships and handle enquiries and requests either personally or over the phone.
• Assist the Sales Team by making reservations at the hotel for FITs / groups / conferences, preparing rate proposals and following up on the business to ensure revenue.
• Handle non-residential conference queries and ensure enhanced business.
• Assist and maintain an efficient administration system within the department.
• Maintain and ensure regular update of the team’s customer database as well as all incoming guest queries.
• Ensure an efficient and accurate system, both manual and electronic, for maintaining records of key data and documentation.
• Assist the Commercial Sales Manager/Director of Sales with generation of MIS and other departmental reports.
• Be responsible for the inventory management of all sales aids.
• Assist with related duties as and when required by Sales & Marketing management.
• Ensure a safe working environment that does not harm or injure self or others.
• Participate in Health & Safety within the department, ensuring compliance with directives, anticipating hazards and taking action to prevent them.
• Maintain the highest standards of personal hygiene, dress, uniform, appearance, body language and conduct.
• Continuously endeavour to improve the department’s efficient operation and deepen knowledge of one's job function.
• Implement all work‑related instructions given by superiors or management efficiently.

Qualifications

• Diploma or Degree from a reputable hotel school.
• One year of experience in a similar position.
• Fluent in English; additional language advantageous.
• IT knowledge, including Microsoft Office and Opera.

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