IT Support Engineer (Level 1-2)

Outsourced CFO is looking for an IT Support Engineer to join our Cape Town team reporting to the IT Manager.

This is a hands-on role for someone who thrives on solving problems bringing order to systems and finding smarter ways to run IT operations.

You will support a growing team of 200 users keep our systems secure and reliable and play a real part in shaping how our IT function scales.

The level (1 or 2) will be matched to your experience.

Key Responsibilities;

• Provide day-to-day technical support to team members onsite and remote
  
• Onboard and train new hires and handle event technology
  
• Receive format and deploy devices in line with OCFO standards
  
• Manage IT inventory spare stock and procurement triggers
  
• Build IT reports on systems usage metrics and performance
  
• Monitor security dashboards review vulnerabilities and support compliance
  
• Author and audit SOPs and help maintain systems monitoring
  
• Identify and implement automation opportunities across IT operations
  
• Coordinate with IT partners and vendors
  

Requirements

• 1 years experience in an IT support role
  
• Strong experience administering and supporting Google Workspace (this is our primary platform)
  
• Some Microsoft 365 support or exposure
  
• Strong problem-solving and systems thinking
  
• Attention to detail and process discipline
  
• Ability to juggle multiple operational priorities
  
• Clear communication and confident stakeholder coordination
  
• A continuous improvement mindset
  
• A diploma (a degree is ideal)
  
• 1 years in an IT support role
  
• Proven experience embedding AI tools into your daily workflow to solve problems and drive results. Able to demonstrate measurable impactsuch as time saved errors reduced or client value addedrather than just theoretical knowledge.
  

Advantageous

• Automation experience with Zapier n8n or Zoho Flow
  
• Zoho One experience
  
• Entry-to-mid level cybersecurity operations exposure
  
• Google App scripts experience
  

Our OCFO values

• Family first
  

• Integrity matters
  

• Switched on Thinking
  

• Excellence in everything
  

• Growth and success
  

To accompany your application:

1. CV with a short cover note including your Google Workspace experience and how you have used AI to improve your own abilities
   
2. We are comfortable with you using AI tools to help prepare your application we use them here too. If you do please add a short note at the end of your cover letter telling us which tool you used and what you used it for. We are far more interested in honesty about your process than in a polished document.
   

Benefits

• On-site first as a hybrid working model can be discussed after probation.
  
• The chance to work in a modern security-focused IT environment.
  

Required Skills:

1 year in an IT support role AI tools Google Workspace Microsoft 365 Attention to detail Manage multiple tasks Clear communication Cybersecurity (Zoho Flow / n8n / Zapier) Google Appscripts

Required Education:

A relevant IT Diploma (Degree would be ideal)

Employment Type : Full Time
Experience: years
Vacancy: 1