Technical Support Specialist: Customer Experience

Smollan in South Africa seeks a customer service specialist to handle and resolve technical and non-technical calls and emails from Standard Bank Mobile customers, providing end-to-end support to branch consultants and customers while maintaining an excellent experience.

In a high-pressure, process-driven environment you will follow SOPs, log queries, escalate when needed, and contribute to improving processes and customer satisfaction through accurate data, up-selling opportunities, and timely

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