Tier 3 Engineer

Job Title : Tier 3 Engineer

Reports To : Head of Engineering

Location : Century City (On-site)

Employment Type : Full-time

About the Client

Our client, a leading Managed Service Provider (MSP), seeks a skilled Tier 3 Engineer to manage advanced technical escalations and deliver robust IT infrastructure solutions.

About the Role

The Tier 3 Engineer resolves complex incidents escalated from Tier 1 and 2 teams, designs and implements advanced infrastructure solutions, and ensures adherence to cybersecurity and compliance standards. The role supports operational excellence by minimising downtime and driving continuous improvement across client systems.

Key Responsibilities

• Act as the final point of escalation for complex technical issues, ensuring prompt, lasting resolutions.
• Design, implement, and maintain advanced network, server, and cloud environments
• Lead migrations, upgrades, and infrastructure improvements in line with best practice standards.
• Conduct audits, manage risk, and ensure all changes follow documented procedures.
• Collaborate with Account Managers to deliver technical insights and client roadmaps.
• Identify recurring issues and drive process improvements.
• Mentor Tier 1 and 2 Engineers and contribute to internal knowledge sharing.

Key Performance Indicators

Skills and Experience

Core Competencies

Core Values

Persistence

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