Temp Mailbox Coordinator (Admed)

Introduction
Temporary Mailbox Coordinator (Maternity Cover)Are you an organised detail-oriented professional with a passion for customer service Join the Admed team as a Mailbox Coordinator on a fixed-term contract to provide maternity leave this role youll be at the heart of our client service operations managing central inboxes coordinating customer queries supporting claims and administrative processes and ensuring an exceptional client experience every step of the you thrive in a fast-paced environment enjoy problem-solving and are committed to delivering outstanding service wed love to hear from you. This is a great opportunity to gain valuable experience within a dynamic insurance administration environment while making an immediate now and be part of a team that puts service excellence first.

Role Purpose

• Manage coordinate and service all emails received into the Admed central mailboxes.
• Ensure the principles and outcomes of Treating Customers Fairly (TCF) are practiced and achieved in all duties performed and services provided to Admed

Duties & Responsibilities

• Receive emails into the respective inbound Admed mailboxes.
• Respond to email queries and submissions professionally and within stipulated turnaround times.
• Manage difficult and/or irate clients courteously politely and calmly.
• Liaise with team members regarding emails received.
• Upload relevant emails into the administration system workflow.
• Lodge new claims and outstanding documents on workflow.
• Efficiently manage complaints ensuring every complaint is dealt with professionally.
• Route emails requiring premiums or claims technical knowledge or authorization to the relevant areas or team members within stipulated turnaround times.
• Provide support to the call centre for overflow inbound calls during high call volumes.
• Assist with general and reasonable ad hoc administration requests across the Admed Division.
• Ensure the principles of Treating Customers Fairly (TCF) are delivered across all functions with a specific focus on achieving TCF Outcome 6 (ensuring customers do not face unreasonable post-sale barriers to change product switch provider submit a claim or make a complaint

Requirements

Formal Education

• Matric

Technical/ Legal Certification

• Office administration qualification an advantage

Experience

• 2 years insurance administration experience
• 2 years client servicing experience

Competencies

• Resilience and ability to work under pressure.
• Strong sense of responsibility and ownership.
• Willingness to go beyond the normal working day to achieve target service levels.
• Organized and focused.
• Computer literate.
• Quick to learn.
• Good communication skills.
• Strong interpersonal

Required Experience:

IC

Employment Type : Temp
Experience: years
Vacancy: 1