Account Manager Digital Marketing [remote]

Digital Marketing Account Manager

SEO Google Ads and Web

Ecomexperts Full-time Remote Flexible hours Perth Western Australia-based agency

About Ecomexperts

Ecomexperts is a digital performance marketing agency based in Perth Western Australia. We provide SEO Google Ads and web design services to Australian and international clients.

We are certified SEO geeks with a sense of humour and big ambitions for our clients.

Most of our clients are business owners investing their own money. They want clear answers about what we are doing why we are doing it and whether it is working.

About the Role

We are looking for someone who wants to become a confident Digital Marketing Account Manager in a fast-paced agency environment.

You may already have account management experience but this is not essential. We also welcome candidates with one to two years of general digital marketing SEO paid advertising web or agency experience.

You will initially support our team with client communication task coordination reporting and campaign administration. As your knowledge and confidence grow you will gradually take responsibility for a small portfolio of clients.

We do not expect you to independently manage accounts or lead meetings from day one. You will receive training join client meetings and work closely with senior SEO specialists project coordinator and our SEO Director.

SEO is the largest part of our work but Google Ads and web design are also important parts of the role.

What You Will Learn

During your first 6 to 12 months you will learn to:

Understand each clients business and goals

Turn client requests into clear tasks for our delivery team

Explain SEO Google Ads and website work in plain language

Prepare and present monthly reports

Contribute confidently during client meetings

Manage client expectations and campaign priorities

Lead meetings when you are ready

Take ownership of a small client portfolio

Your Day Realistically

Respond promptly to client messages through Slack and Zulip

Turn client requests and meeting notes into properly briefed tasks

Monitor active work and follow up on overdue or blocked tasks

Keep clients informed when work is completed

Prepare meeting agendas reports and campaign updates

Join meetings take accurate notes and send recaps within 24 hours

Assign and track every action promised during a meeting

Review completed work against the clients original request

Decide when to act independently and when to escalate something

If you make a commitment to a client you are responsible for following it through. You will have support but you should not assume someone else is tracking it.

What You Will Progress Towards Owning

Day-to-day client communication across SEO Google Ads and web design

Coordination between clients SEO specialists developers designers and content managers

Keyword research competitor analysis content recommendations and local SEO

Basic technical and on-page SEO checks

Google Ads reporting including spend conversions and cost per acquisition

Web design and development coordination

Protection of rankings analytics and conversion tracking during website changes

Monthly reports focused on leads revenue conversions and business outcomes

AI search visibility including AI Overviews and ChatGPT

Account health overdue work client concerns and growth opportunities

You will initially support these responsibilities under guidance. Your level of ownership will increase with your knowledge performance and confidence.

What You Must Have

One to two years of experience in digital marketing SEO paid advertising account coordination agency work or a related field

Some experience communicating with clients or external stakeholders

A foundational understanding of technical on-page off-page or local SEO

Basic familiarity with Google Ads and an interest in improving your paid advertising skills

Experience using Google Analytics 4 and Google Search Console

Familiarity with Semrush Ahrefs or similar SEO tools

Experience using WordPress

Enough web knowledge to communicate with designers and developers

Basic familiarity with Figma or a willingness to learn

Regular experience using ChatGPT or similar AI tools

Excellent written and spoken English

Strong organisation and the ability to manage multiple clients tasks and deadlines

The confidence to ask questions when you are uncertain

The ability to explain marketing topics without unnecessary jargon

The motivation to work in a fast-paced agency and develop into an Account Manager

You do not need to be an expert in every marketing channel. We are looking for strong foundations clear communication and the ambition to grow.

This Role May Not Suit You If

You need every part of your working day planned for you

You do not want to communicate directly with clients

You avoid following up when work is late

You struggle to manage several tasks or conversations at once

You go quiet when something goes wrong

You wait for someone else to notice that a task has been missed

You are not interested in progressing towards independent client ownership

We do not expect perfection. We do expect honesty follow-through and a willingness to learn.

Your Development Path

Months 1 to 3

Learn our clients services systems and processes

Support client communication and task coordination

Attend meetings and prepare follow-up actions

Assist with reporting and campaign administration

Months 3 to 6

Take greater responsibility for day-to-day communication

Present parts of reports and campaign updates

Coordinate smaller projects with less supervision

Begin making routine account decisions

Months 6 to 12

Lead selected client meetings

Take ownership of a small client portfolio

Prepare and present reports independently

Manage client expectations and campaign priorities

Progress into a Digital Marketing Account Manager position

This timeline is a guide. You will not be expected to lead client meetings independently until you are properly prepared.

Your Remote Working Setup

A quiet workspace with a camera and microphone for client calls

A reliable computer with at least 16 GB of RAM and an i5 processor or equivalent

Internet speed of at least 20 Mbps

Stable electricity and a dependable working environment

Availability to overlap with Perth hours (AWST) for meetings

What We Offer

Competitive salary based on experience

A clear pathway from Account Coordinator to Account Manager

Performance bonus linked to client retention once you manage accounts

Three weeks or 15 days of annual leave per 12 months

Five days of sick leave per 12 months

Fully remote work with flexible hours

Paid certifications and professional development

Training in SEO Google Ads reporting communication and account management

Support from experienced Account Managers senior SEOs and our SEO Director

Gradual client exposure before you are expected to lead meetings

The opportunity to manage your own client portfolio

Employment Type : Full Time
Experience: years
Vacancy: 1