Ecommerce Sales Administrator

E-Commerce Sales & Customer Service
- Process and manage online orders received through various e-commerce platforms, including
Makro and Amazon.
- Monitor online sales channels and ensure orders are processed accurately and timeously.
- Assist customers with order enquiries, invoice requests, delivery updates, and product-related
queries.
- Coordinate drop shipments, lead-time orders, and customer deliveries.
- Resolve customer complaints and disputes professionally and efficiently.
- Facilitate courier bookings and manage online-related collections and deliveries.
- Ensure all online sales documentation and records are complete and accurate.
- Assist with stock investigations, returns, and reimbursement processes.
- Liaise with warehouse and logistics teams to ensure smooth order fulfilment.
- Generate reports and sales-related documentation as required.
Bookkeeping & Financial Administration
Capture and process supplier invoices, reimbursements, and financial transactions.
- Load daily and monthly payments in accordance with company procedures.
- Process journals and maintain accurate reconciliations.
- Assist with debtor-related administration and customer account queries.
- Maintain records of returns, reimbursements, credits, and stock adjustments for accounting
purposes.
- Support the Accountant with bookkeeping and financial administration tasks.
- Ensure all financial records are accurate and up to date.
- Assist with month-end administrative requirements and reporting.
General Administration
- Provide switchboard support when required.
- Maintain accurate filing and record-keeping systems.
- Perform additional administrative duties as assigned by management.
Minimum Requirements
- Matric (Grade 12) or NQF Level 4 equivalent.
- Minimum 2 years' experience in an administrative, e-commerce, sales support, or bookkeeping role.
- Working knowledge of bookkeeping principles and financial administration.
- Experience working with ERP systems.
- Computer literate with strong Microsoft Excel skills.
- Experience with online marketplaces and e-commerce platforms will be advantageous.
- Understanding of inventory, debtors, and stock control processes will be beneficial.