Technical Specialist BMW
Technical Specialist - BMW
Location: Remote South Africa
Join a Global Leader in Coating Solutions
Are you passionate about automotive refinishing color technology and helping customers achieve world-class results Do you enjoy solving technical challenges building strong customer relationships and influencing operational excellence
We are looking for a Technical Specialist BMW to become the trusted technical expert supporting BMW Bodyshops and dealerships across South this highly visible role you will work directly with one of the worlds most respected automotive brands helping customers maximize performance productivity quality and profitability.
This is an exciting opportunity for a hands-on technical professional who enjoys combining technical expertise with customer engagement and continuous improvement initiatives.
The position can be based remotely anywhere in South Africa. As most customer sites are located in the Johannesburg region regular travel within South Africa will be required.
What Youll Do
As the primary technical resource for BMW customers you will play a critical role in ensuring exceptional technical support customer satisfaction and product performance.
Customer Training & Technical Support
Deliver technical training and coaching to BMW-approved bodyshops and dealerships.
Support customers in adopting new products technologies processes and best practices.
Provide expert guidance on product application color matching paint processes and defect identification.
Act as the go-to technical specialist for the BMW product range.
Customer Relationship Management
Build trusted relationships with key customer stakeholders at all levels.
Maintain regular communication through site visits meetings and day-to-day technical support.
Partner with customers to identify opportunities to improve efficiency quality and operational performance.
Serve as a strategic advisor helping customers achieve their business and production objectives.
Technical Problem Solving
Investigate and resolve paint process and application issues.
Conduct root cause analysis and recommend corrective actions.
Collect samples and technical data for analysis testing and reporting when required.
Utilize technical expertise and industry best practices to support effective troubleshooting and continuous improvement.
Performance Monitoring & Data Analysis
Gather and evaluate process data including:
Temperature and viscosity measurements
Film build analysis
Appearance measurements using Wave Scan technology
Other performance and quality indicators
Interpret results and identify trends or deviations.
Prepare and communicate technical reports and recommendations to both customers and internal stakeholders.
Escalate issues proactively when results fall outside expected performance parameters.
Safety & Compliance
Promote a strong safety culture at customer sites.
Ensure safe product handling application practices and proper use of personal protective equipment (PPE).
Lead by example and support customers in maintaining safe and compliant operations.
Culture & Collaboration
Beyond technical expertise youll play an important role in strengthening customer partnerships and supporting a culture of collaboration and excellence.
You will:
Foster long-term relationships built on trust integrity and reliability.
Collaborate closely with customers to identify opportunities for continuous improvement.
Bring innovative ideas and fresh perspectives to help customers achieve operational excellence.
Work cross-functionally with internal teams to ensure exceptional customer support and service delivery.
Represent the company professionally and positively as a trusted business partner.
What Were Looking For
Technical Expertise
Strong knowledge of automotive refinish paint systems color matching and paint application processes.
Experience identifying and resolving paint defects and process-related issues.
Understanding of bodyshop operations and application equipment.
Knowledge of mix room operations and paint preparation processes.
Experience using industry measurement and color tools such as spectrophotometers and related equipment.
Skills & Competencies
Excellent troubleshooting and problem-solving abilities.
Strong communication and presentation skills.
Ability to build credibility and influence customer decisions.
Effective time management and organizational skills.
Ability to manage multiple priorities in a dynamic environment.
Strong interpersonal skills with the ability to build relationships across diverse teams and cultures.
Customer-focused mindset with a passion for delivering exceptional service.
Ability to work independently while collaborating effectively within a team environment.
Qualifications
Fluency in English is required.
Proficiency in Microsoft Office applications including Word Excel and PowerPoint.
A valid drivers license and willingness to travel extensively within South Africa.
Willingness to travel internationally when required.
Our Company:
Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers products whether they are battling heat light corrosion abrasion moisture or chemicals and add dimension and beauty with colorful finishes. We have a vast and ever-evolving portfolio of brands primed to play an important part in everything from modernizing infrastructure around the world to enabling the next generation of electric and autonomous vehicles.
Axalta operates its business in two segments: Performance Coatings and Mobility Coatings which serve four end markets including Refinish Industrial Light Vehicle and Commercial Vehicle across North America EMEA Latin America and Asia-Pacific. Our diverse global footprint allows us to deliver solutions in over 140 countries and coat 30 million vehicles per year. Weve recently set an exciting 2040 carbon neutrality goal in addition to 10 other sustainability initiatives and we take pride in working with our customers to optimize their businesses and achieve their goals.
Axalta may use technology-assisted tools including artificial intelligence (AI) to support certain aspects of the recruitment and selection process. These tools may be used to help manage applications identify job-related qualifications and assist recruiter review. All hiring decisions involve human oversight and review.
Recruitment Fraud Alert: We take candidate safety seriously. If you believe youve encountered a fraudulent job posting claiming to represent our company please include a link or screenshot and report it to
We consider an individuals qualifications skillset and experience to determine final salary. This role is eligible for benefits such as health insurance and paid time off. The actual offer will be at the companys sole discretion and determined by relevant business considerations including the final candidates qualifications years of experience skillset and geographic location.
This is an active opening for which we are recruiting to fill immediately.
Required Experience:
IC
Employment Type : Full-Time
Experience: years
Vacancy: 1