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Red Ember Recruitment (PTY) Ltd
Hotel TrainerRed Ember Recruitment (PTY) Ltd • Stellenbosch, WC, za
Hotel Trainer

Hotel Trainer

Red Ember Recruitment (PTY) Ltd • Stellenbosch, WC, za
8 days ago
Job description
Red Ember Recruitment is seeking to hire a Hotel Trainer to their clients team based in Stellenbosch.
  • Design, develop and facilitate training programmes across all hotel departments.
  • Develop and implement the annual training plan for both hotels.
  • Conduct classroom training sessions and on-the-floor coaching.
  • Develop, update and maintain training materials and Standard Operating Procedures (SOPs).
  • Lead new employee inductions and seasonal staff training programmes.
  • Assess learning outcomes and evaluate training effectiveness.
  • Identify service gaps and implement training interventions to improve performance.
  • Promote a culture of service excellence and continuous improvement.
  • Monitor employee training progress and maintain training records.
  • Support compliance reporting and ensure training requirements are met.
  • Collaborate with department heads and operational teams to identify training needs.
  • Coordinate all in-house training initiatives across both hotel properties.
  • Ensure training aligns with operational standards and brand service expectations.
  • Drive initiatives that enhance employee performance and guest satisfaction.
  • Report on training activities and outcomes to the Head of HR and General Managers.


Requirements

  • Assessor/Facilitator certification (advantageous)
  • 3 years’ experience in hospitality training, guest relations, front office, food & beverage, or hotel operations.
  • Strong facilitation, coaching, and presentation skills.
  • Excellent communication and interpersonal skills.
  • Ability to influence, motivate, and engage employees at all levels.
  • Strong planning, organizational, and administrative skills.
  • Proactive, assertive, and results-driven approach.

Competencies:
  • Adaptability.
  • Planning.
  • Result-oriented.
  • Cooperation.
  • Creating support.
  • Structuring.
  • Situational awareness.
  • Service-oriented.




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Hotel Trainer • Stellenbosch, WC, za

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