Native Dutch Speaking Customer Service Agent

SUMMARY:

Customer Service Agent (Bilingual: Native Dutch & English) Permanent Role

Ready for take-off?

Are you energetic, customer-focused, and passionate about travel? Join our European airline client as a Customer Service Agent and become a travel troubleshooter for passengers across the globe!

What you’ll do:

As the voice and ears of our airline client, you will:

• Assist passengers via phone with bookings, flights, luggage, upgrades, loyalty programs, and special requests.
• Provide fast, accurate solutions and go the extra mile to exceed passenger expectations.
• Continuously develop your skills through cross-training in multiple departments and products.

Your onboarding:

• Paid 8-week training at our Cape Town office (14 Long Street).
• Learn everything about the airline’s reservation and CRM systems.
• Full-time availability required during training (40 hours/week).
• Post-training support from colleagues and ongoing development opportunities.

POSITION INFO:
Requirements:

• Fluent in Native Dutch and English
• (spoken and written) – bilingual fluency is mandatory.
• Preferably experience in call center customer service.
• Comfortable with complex and technical computer systems.
• Team player with an international outlook.
• Willingness to work irregular shifts, including weekends (Operating hours: Mon–Sun, 07:00–22:00 NL time).
• Flexible work hours post-training: 40 hours/week standard, 36 or 32 hours possible.

Why join us?

• Be part of a dynamic, international airline environment.
• Make a real impact on passengers’ travel experiences.
• Continuous development and cross-training opportunities.
• Paid training to fully prepare you for your new role.

Language:

• Dutch (Required)

Location:

• Cape Town, Western Cape (Required)

Work Location: In person