SERVICE ADVISOR (Service Centre)

SUMMARY:
An opportunity for an experienced Service Advisor is required for permanent employment based in the Midvaal.

POSITION INFO:

Title: Service Advisor

Area: Midvaal

Industry: Automotive Workshop / Dealership / Service Centre

Ref No.: TRG 2535

Salary: Market related TCTC avail/neg: R25 000 – R30 000 kpm (depending on experience and brand knowledge)

Start Date: As soon as possible

Type: Permanent

Special Instructions: Preference given to candidates with Heavy Motor Vehicle / Medium Motor Vehicle / Commercial Vehicle experience and warranty knowledge of major brands

An opportunity for an experienced Service Advisor is required for permanent employment based in the Midvaal.

• This role requires a candidate with strong technical understanding of commercial vehicle maintenance operations, excellent customer service skills, and the ability to coordinate workshop workflows efficiently.
• The successful candidate will act as the primary liaison between customers, workshop technicians and parts departments, ensuring vehicles are diagnosed, repaired and returned to service on time.

DUTIES & RESPONSIBILITIES:

• Serve as the primary point of contact for customers bringing vehicles and trucks in for servicing, repairs and inspections
• Open, manage and close job cards for all service and repair work
  Conduct initial vehicle assessments and accurately record reported faults and customer concerns
• Coordinate seamless communication between customers, workshop technicians and the parts department
• Provide accurate repair estimates, service recommendations and clear cost explanations to clients
• Monitor workshop job progress and ensure vehicles are completed within agreed timelines
• Maintain accurate documentation of service history, repairs, parts usage and warranty claims
• Ensure all warranty claims and manufacturer service procedures are completed correctly and timeously
• Follow up with customers on repair status, service updates and vehicle collection arrangements
• Assist with workshop scheduling to optimise technician productivity and workflow
• Build and maintain strong relationships with fleet clients and commercial vehicle operators

EDUCATION, QUALIFICATION, EXPERIENCE & SKILLS:

• Grade 12 (Matric)
• Minimum 5 years’ proven experience as a Service Advisor in a truck / heavy commercial vehicle (HMV), medium commercial vehicle (MMV) or light commercial vehicle (LMV) workshop / dealership environment (essential)
• Strong technical understanding of vehicle servicing, diagnostics and repair processes
• Hands-on experience with mutli-truck brands and warranty systems
• Excellent customer service, communication and interpersonal skills
• Ability to manage multiple job cards and service workflows simultaneously in a fast-paced environment
• Strong administrative, organisational and computer literacy skills (dealership / workshop management systems advantageous)
• Traceable & contactable references
• Local residency or willing to relocate to Midvaal / surrounding Gauteng areas

SKILLS REQUIRED:

• Technical knowledge of HMV, MMV, and commercial vehicle systems
• Customer relationship management
• Job card and workshop administration
• Warranty claim processing
• Time management and multi-tasking
• Clear verbal and written communication
• Problem-solving and decision-making under pressure

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APPLICATION INSTRUCTIONS

• Only applications from suitably experienced candidates who meet the requirements of this vacancy will be considered.

Please attach all relevant supporting documentation, including (where applicable):

• Tertiary and secondary qualifications
• Professional memberships and/or partnerships
• Trade, training, and/or in-house certificates
• Relevant operating, vehicle, hardware, or equipment licences
• Previous employment references with contactable details
• Correspondence will be limited to shortlisted candidates who meet the minimum requirements.
• If you do not receive feedback within three (3) weeks of submitting your application,