Private Nature Reserve General Manager (Live-in Position)

KEY RESPONSIBILITIES:

• Oversee the overall management and daily operations of the reserve and lodge
• Lead, manage, train, and motivate staff while overseeing recruitment, performance management, and employee relations
• Deliver an exceptional guest experience by managing the full guest journey and resolving guest queries professionally
• Coordinate procurement, stock control, and inventory to ensure efficient operations
• Oversee the maintenance of lodge facilities, buildings, vehicles, roads, fencing, gardens, water systems, and reserve infrastructure
• Plan and supervise maintenance projects and manage external contractors where required
• Manage bookings, administration, financial reporting, payroll, and operational records
• Monitor budgets and assist with financial planning and cost control
• Conduct or oversee guided activities while promoting knowledge of the local environment, wildlife, and conservation
• Build and maintain positive relationships with guests, suppliers, contractors, and key stakeholders
• Ensure compliance with health, safety, and operational standards across the reserve

REQUIREMENTS:

• Diploma or Degree in Hospitality Management, Tourism, Conservation, or a related field
• Minimum 5 years' management experience within a lodge, hospitality, tourism, or nature reserve environment
• Strong leadership and people management skills
• Experience managing lodge operations, guest services, maintenance, and administration
• Experience with menu planning, food purchasing and stock control would be advantageous
• Sound knowledge of HR practices, including recruitment, performance management, and disciplinary procedures
• Basic financial management, budgeting, payroll, and reporting experience
• Experience with procurement, stock control, and supplier management
• Practical maintenance knowledge, including basic plumbing, electrical, mechanical, fencing, road maintenance, and general repairs
• Excellent communication, organisational, and problem-solving skills
• Valid driver's licence and own reliable transport (higher licence advantageous)
• Ability to work flexible hours, including weekends and public holidays
• Physically fit and comfortable working in an outdoor environment
• Willing and able to live on-site (live-in position)

*ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED*