(1789) Business Solutions Support Analyst – CMD

The successful candidate will be responsible for the following key performance areas:

• Work closely with business and the Business Solutions and Technology Department (BSTD) to define and interpret business needs and requirements, and compile a business case for new and existing CMD business solutions.
• Coordinate, guide and oversee the implementation and change management of new solutions, enhancements and upgrades to existing systems, in consultation with business, BSTD and/or other stakeholders, to ensure alignment with business needs and requirements, such as business processes, reports, upgrades, patches and fixes.
• Guide and manage business testing and verify testing results against the defined test-case criteria.
• Establish and maintain stakeholder relationships to ensure the efficient running of business systems, identify future business requirements and opportunities for optimisation, and propose solutions.
• Manage the master data on CMD systems to ensure data integrity, accurate end-to-end transaction processing and the mitigation of systems-related risks.
• Provide ad hoc training, and guide and oversee externally provided training and support on all functional system changes for internal and external users of the systems, including cash centre personnel.
• Manage the development, maintenance, updating and implementation of training material and the learner management system (LMS) platform through internal and external stakeholders and partners.
• Monitor and facilitate the timely resolution of all systems-related issues reported by the cash centres and other Head Office users and manage the incident management process to ensure efficient service delivery.
• Act as the central systems coordinator with the cash industry for systems-related matters, including invoking systems-related business continuity procedures.
• Assess the business impact of systems changes initiated by external factors, whether from within or outside the SARB.
• Provide reports and recommendations on the system development life cycle (SDLC).
• Establish and maintain relevant stakeholder relationships and represent the department at relevant industry forums.
• Ensure that governance principles are in place and implemented throughout all change processes.
• Maintain policy changes on the system.

Qualifications

To be considered for this position, candidates must have:

• at least a Bachelor’s degree, such as a BCom or BSc in Information Systems, an information technology qualification or an equivalent qualification in a related field; and
• a minimum of five to seven years’ experience in a financial business support and analysis environment.

Additional requirements include:

• an understanding of the banking ecosystem;
• knowledge of financial payment systems;
• project management skills; and
• knowledge of cash management systems.