Specialist Solution and Improvement: Billing Assurance Management

Role Purpose/Business Unit:

• To design and implement assurance mechanism based on the understanding of the data, business rules and integration architecture of the various systems primarily the systems that support the Digital acceleration strategy that impacts the billing and reporting environment
• To perform business analysis by assessing user requirements in terms of feasibility, impact and cost, thereby compiling accurate documents and ensuring stakeholder approval.
• To provide support within the system development lifecycle of a project/initiative that could vary from providing subject-matter expertise; testing resources; post-deployment support; and/or being business/technical liaisons.

Your responsibilities will include:

• Consistent management of various control points, to ensure that they are effectively implemented, executed and operational within the different Billing assurance business structures.
• Monitor & Act on alarms generated in billing assurance controls and out of threshold margins.
• Perform control of all billing assurance revenue streams to guarantee timely, complete and correct charging of the services provided (reconciliations related to various billing platforms, switch data, and customer databases).
• Perform data analysis of billing assurance controls, quantify and communicate the impact/risk of issues.
• Validate accuracy and completeness of data from all source systems, control execution as per the agreed schedule and identify exceptions, issues and incidents.
• Perform root cause analysis of identified issues to find out the exact cause of mismatch and drive resolution cross-functionally within the business.
• Ensure cross-departmental co-ordination of billing assurance activities and prompt escalation of incidents
• Analyse and follow up on billing assurance incidents until resolution as well as definition of measures to prevent occurrence of such error scenarios in the future.
• Monitor all billing assurance revenue streams and identify weak process areas that may lead to leakage and propose revenue maximization strategies.
• Ensure that billing assurance billing & reporting are accurately by executing assurance mechanism
• Ensure that the Billing & Reporting Processes on time and ensure that they are executed 100% through assurance mechanism
• To strive for continual process improvements on all assurance and reporting activities within the departments
• Ensure that system wide reconciliations and assurance checks are carried out accurately and timely
• To execute assurance mechanism based on the understanding of the data, business rules and integration architecture of the various systems primarily the systems that support the
• Digital acceleration strategy that impacts the billing and reporting environment
• Future-Feature mindset. Drive towards automation and simplification of processes and procedures.

Key performance indicators

• Ensure the timeous delivery of specifications for work in progress items
• Ensure that all product backlog items are completed according to the definition of done and agreed quality standard by the timescales agreed and provide post-implementation support
• Implementation of Business Process Improvements/re-engineering that would add significant value to the business and product owners
• Stakeholder Engagement: Effectiveness of collaboration with IT, billing, finance, and other teams to drive billing assurance initiatives.
• Training & Development: Completion of required training and upskilling relevant to billing and system processes.
• Living the Vodacom way of being Customer Obsessed, Innovation Hungry, Ambitious and Competitive through Speed, Simplicity and Trust

The ideal candidate for this role will have:

• Matric or Equivalent (Essential)
• A 3-year tertiary qualification minimum NQF Level 7 majoring in IT Systems/Data Analysis/Finance/Business (essential).
• Certification/Diploma of Competency in Business Analysis (advantage)
• 3 – 5 years’ experience in Billing Assurance or similar environment within a large organization, preferably in the telecommunications or financial services sector.
• Minimum 2 years’ experience in information analysis and reporting for assurance (essential)
• Minimum 2 years’ experience in a design and development role(essential)
• Detailed knowledge of Siebel (advantageous).
• Advanced SQL (essential)
• Programming (desirable)
• At least 2 years’ experience and knowledge of the Telecommunications industry (preferred)
• At least 3 years' experience in Data and Information Analysis and reporting for integrity assurance purposes (desirable).
• At least 3 years' experience in controls management in a systems application environment for reporting purposes (desirable).
• Demonstrates the ability to identify, evaluate and implement technology, automation and AI opportunities that improve team performance, operational efficiency and business outcomes. (advantageous/preferred)
• Creates an environment that encourages innovation, experimentation, continuous learning and responsible adoption of emerging technologies. (advantageous/preferred)
• Leads teams through evolving operating models and technology-enabled transformation, building capability and readiness for future workforce requirements. (advantageous/preferred)
• Tracks and delivers measurable business outcomes from digital, automation and AI initiatives through effective prioritisation, governance and benefits realisation. (advantageous/preferred)
• Demonstrates AI fluency and literacy through the ability to effectively use, evaluate and govern AI-enabled tools and solutions, applying them responsibly to improve business outcomes, productivity and decision-making. (advantageous/preferred)

Job knowledge :

• Problem solving and analytical skills
• Planning and organising
• Interpersonal and communication skills
• Numeracy
• Audit processes
• Inventory and reconciliations and control

Skills :

• Communication
• Interpersonal
• Technical SQL writing skills
• Problem-solving & analytical
• Presentation
• Facilitation
• Negotiation
• Time management

Competencies - Extreme Importance:

• Analysing
• Creating and Innovating
• Writing and Reporting
• Applying Expertise and Technology
• Relating and Networking
• Planning and Organising
• Persuading and Influencing
• Presenting and Communicating Information
• Adhering to Principles and Values
• Working with People

Competencies - High Importance:

• Achieving Personal Work Goals and Objectives
• Deciding and Initiating Action
• Adapting and Responding to Change
• Delivering Results and Meeting Customer Expectations
• Coping with Pressures and Setbacks

Competencies - Moderate Importance:

• Achieving Personal Work Goals and Objectives
• Deciding and Initiating Action
• Adapting and Responding to Change
• Delivering Results and Meeting Customer Expectations
• Coping with Pressures and Setbacks

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 11 August 2026