Collection Administrator

What You'll Have Done Before

Baseline

• NQF Level 5 (Certificate in Credit Management)
• 3 years Credit in a Commercial or Manufacturing credit environment

Advantageous

• Credit Management Diploma
• Credit experience in the Oil Industry
• Ability to communicate in Afrikaans

What You'll Be Doing

DISPUTE MANAGEMENT

• Transparent and clear query resolution and/or collection process, driving root cause analysis and set-up necessary corrective / counter measurements. Whilst ensuring effective communication to customer re status of resolution / action to be taken. Manage process for escalating risks where appropriate and in a timely manner.

COLLECTIONS MANAGEMENT

• Drive operational performance and manage portfolio ensuring processes efficiently carried out and standards maintained.
• Managing a transparent and clear collection process.
• Maintain records of pro-active collections activities

CUSTOMER RECONCILIATIONS

• Ensure that all customer statements are accurate and are reconciled, by conducting rigorous checks on all related documentations in line with processes and procedures.

CASH APPLICATIONS

• Ensure that all payments are correctly allocated and in line with Customer Remittances where applicable

CREDIT MANAGEMENT

• Manage end-to-end process of Accounts Receivable Portfolio.
• Drive operational performance and manage portfolio ensuring processes efficiently carried out and standards maintained.
• Managing a transparent and clear collection process, including risk management and mitigation of risk.
• Operate within credit risk framework, policies and procedures. Maintain records of internal controls
• Foster sound working relations with internal and external customers
• Reporting – Submitted as and when required on AR portfolio view of credit and collection activity, query status