Head Student Recruitment

• Emeris, Pretoria Campus has a vacancy for a Head: Student Recruitment.

Duties and Responsibilities:
Presentations

• Achieve monthly booking and presentation targets as per set schools priority targets and final year undergraduate students for postgraduate studies.
• Provide a weekly report on schools to manage the sales team by priority and owner (Student Advisor) for presentations completed, booked, contacted and uncontacted.
• Provide a weekly report on each sales team member’s achievement against the weekly presentation target.
• Conduct individual weekly meetings with the sales team to address performance and implement corrective action where appropriate.

Database Collection

• Achieve monthly schools database collection targets as per set schools priority targets.
• Achieve final year undergraduate database collection targets.
• Provide a weekly report on each sales team member’s achievement against the weekly database collection target.
• Conduct individual weekly meetings with the sales team to address performance and implement corrective action where appropriate.

Interviews

• Achieve weekly, monthly and annual campus interview targets.
• Provide a weekly updated breakdown of campus interview counts by priority for campus for Student Advisors.
• Provide a weekly report on each sales team member’s achievement against the weekly interview target.
• Conduct individual weekly meetings with the sales team to address performance and implement corrective action where appropriate.

Applications

• Achieve weekly, monthly and annual campus application targets.
• Provide a weekly updated breakdown of campus application counts by priority for campus and Student Advisors.
• Provide a weekly report on each sales team member’s achievement against the weekly application target.
• Conduct individual weekly meetings with the sales team to address performance and implement corrective action where appropriate.

Admissions

• Oversee the admissions funnel with each staff member to ensure that sales activities support students progressing to offer status, including securing all necessary correctly certified documentation.
• Drive the payment of pre-registration fees upon acceptance with the sales team.
• Work closely with admissions to ensure offers are issued and admissions are approved accurately and timeously.

Registration

• Achieve new undergraduate and postgraduate student registration campus targets.

Quality Sales Management

• Train new sales staff on presentation and interview scripts, product knowledge, STASY and all sales processes to ensure readiness for national sign-off.
• Provide ongoing training and development of the sales team to prevent unnecessary progression through the Sales Tracking process.
• Foster team relations and build trust within the team.
• Communicate effectively to improve motivation within the sales team.
• Take ownership of the sales process including tactical planning, strategic orientation and capacity planning.
• Ensure data integrity across all reporting platforms to meet quarterly targeted benchmarks set by the National Office.
• Ensure timely submission of sales-related reports on a weekly basis.

Customer Service

• Conduct regular school relationship check-ins to ensure the sales team delivers the required level of customer service.
• Monitor the sales team’s service delivery to ensure adherence to required response turnaround times and professionalism in all customer interactions.
• Review mystery shopper results and implement corrective actions where required to ensure sales teams meet the required standards.

Competencies / Skills required:

• Interpersonal and communication skills
• Problem-solving skills
• Best suited to a friendly, tenacious, target-driven and organised individual who works accurately and is able to handle pressure
• Coaching and mentoring skills
• Time management skills

Minimum Qualification Requirement:

• Advanced Diploma / Bachelor’s Degree (NQF Level 7) in Business, Marketing, Public Relations, or Communication field

Minimum Work Experience Requirement:

• Sales and Marketing experience – 5 years
• Management experience – 4 years