Intake/Staffing Coordinator (Healthcare)
ReWorks Solutions • Cape Town, Western Cape, ZA
30+ days ago
Job description
Overview
Job Opening: Intake/Staffing Coordinator (Healthcare)
Location: South Africa (Remote - US Hours)
Type: Full-Time, Work from Home
Hours: Monday to Friday: 9am–5pm (US Hours)
Pay: Monthly Salary
Responsibilities
As part of a collaborative team, you will guide individuals and families through a structured onboarding process while ensuring smooth coordination between clients and internal teams. This role involves client intake, documentation handling, CRM tracking, and staffing support — all within a structured system of tools and processes.
- Client Intake & Support
Serve as the first point of contact for incoming client inquiries via phone, email, or web forms - Client Intake & Support
Conduct structured intake calls, collecting relevant client information and documents - Client Intake & Support
Guide clients through the onboarding process with professionalism and empathy - Client Intake & Support
Clearly explain next steps to ensure clients feel supported and informed - Client Intake & Support
Track client progress through all intake and onboarding stages - Administrative & CRM Management
Accurately enter and update client information in the CRM (Zoho) - Administrative & CRM Management
Monitor task lists to ensure all documentation is received and complete - Administrative & CRM Management
Maintain accuracy, confidentiality, and compliance in all data handling - Administrative & CRM Management
Provide internal teams with up-to-date client profiles and information - Staffing Support
Assist with identifying available professionals for open cases using internal mapping tools - Staffing Support
Match professionals to cases based on schedule, location, and certification status - Staffing Support
Conduct outreach via approved templates (calls and text messages) - Staffing Support
Track offers, confirmations, and matches within the CRM and staffing sheets - Staffing Support
Support onboarding coordination by ensuring staffing documentation is complete
Must-Have
- Based in Durban or North Coast, KZN
- Comfortable with remote work, with availability for weekly in-person team collaboration
- Excellent spoken and written English communication skills
- Strong organizational skills and attention to detail
- Tech-savvy, with the ability to quickly learn new systems (CRM, communication platforms)
- Fluent or neutral English accent
- Reliable internet and backup power
Nice-to-Have
- Prior experience in client coordination, customer service, or administrative support
- Familiarity with CRM platforms (e.g., Zoho, Salesforce, HubSpot)
- Background in onboarding or staffing support
What We Offer
- Full-time, stable remote opportunity
- Set weekday schedule aligned with U.S. business hours
- Supportive and collaborative team environment
- Comprehensive training on tools, platforms, and process
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