Network Operations Center Engineer

Recruitment Manager @ HIREXE | Apple Certified Support Professional | Connecting talent with dynamic, remote US opportunities

Location: Remote

Working Hours: Eastern Standard Time (EST)

Role Overview

We are seeking an experienced NOC Engineer / Network Administrator to join a growing US-based Managed Service Provider (MSP). This role sits within a Network Operations Center (NOC) environment and is responsible for monitoring, troubleshooting, and resolving complex network and infrastructure issues across multiple client environments.

This is a hands‑on, escalation‑level role, ideal for Tier 3 or Tier 4 engineers with strong experience in MSP operations, network administration, and service delivery through structured platforms such as ServiceNow and LogicMonitor.

Key Responsibilities

• Monitor and manage network, server, and infrastructure alerts through LogicMonitor
• Triage, troubleshoot, and resolve incidents delivered via ServiceNow
• Act as an escalation point for Tier 1 and Tier 2 NOC engineers
• Perform root cause analysis and implement permanent fixes
• Manage and support:
• Network devices (firewalls, switches, routers)
• Windows and Linux servers
• Cloud and hybrid environments (where applicable)
• Ensure SLAs are met and incidents are resolved within defined timelines
• Create and maintain clear documentation, runbooks, and SOPs
• Participate in incident reviews and continuous service improvement initiatives
• Work closely with service delivery, NOC, and engineering teams.

Required Skills & Experience

• 5+ years’ experience in an MSP environment
• Strong background as a NOC Engineer, Network Administrator, or Senior Systems Engineer
• Proven experience working in Tier 3 or Tier 4 support roles
• Hands‑on experience with:
• ServiceNow (incident, problem, and change workflows)
• TCP/IP, DNS, DHCP, VLANs, VPNs
• Firewalls (Fortinet, Cisco, Palo Alto, or similar)
• Windows Server (AD, GPO, DNS)
• Linux (basic to intermediate)
• Strong troubleshooting and escalation management skills.

Nice to Have

• Experience supporting multiple clients simultaneously
• Exposure to cloud platforms (Azure and/or AWS)
• ITIL certification or strong ITIL‑based service delivery knowledge
• Scripting or automation experience (PowerShell, Bash)
• Experience working with US‑based clients and stakeholders.
• Must be able to work full Eastern Standard Time (EST) hours
• Comfortable operating in a fast‑paced, ticket‑driven NOC environment
• Willingness to handle escalations and critical incidents as needed.

What We’re Looking For

• Someone who thrives in structured MSP environments
• Strong ownership and accountability mindset
• Excellent communication and documentation skills
• Calm under pressure with a methodical approach to problem‑solving.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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