Strategic Account Manager

We are recruiting on behalf of our client, a leading player in the digital banking and fintech space, for a Strategic Account Manager. This is a fully remote opportunity, offering the chance to work with innovative solutions that are reshaping financial services across global markets.

Overview

About the Role:

The Strategic Account Manager will be responsible for building, managing, and growing strategic customer relationships. You’ll act as a trusted advisor, aligning customer needs with cutting-edge solutions, ensuring customer success, and driving business growth.

Responsibilities

• Develop and execute account strategies to ensure customer satisfaction and growth.
• Serve as the main point of contact for executive-level stakeholders.
• Provide strategic advice, insights, and tailored solutions in the fintech/payments sector.
• Build long-term, value-driven partnerships while identifying cross-sell and upsell opportunities.
• Collaborate with internal teams to deliver seamless solutions and outstanding customer experiences.

Qualifications / Profile

• 5+ years’ experience in strategic/key account management, preferably in banking, fintech, or payments within the MEA markets.
• Strong background in customer relationship management, solution selling, and advisory roles.
• Proven ability to influence C-level executives and manage complex accounts.
• Master’s degree in Business, Finance, Technology, or related field preferred.
• Fluency in English (Arabic or French is a plus).

Success in this role will mean

• High customer satisfaction and retention.
• Driving growth through cross-sell and upsell strategies.
• Strong, enduring relationships with senior stakeholders.
• Recognition as a subject matter expert in digital banking and payments.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Business Development and Project Management

Industries

• Digital Banking and Financial Services

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