Head Housekeeper

Minimum Qualifications

• Grade 12 (Matric).
• Diploma or Certificate in Hospitality Management, Housekeeping, Hotel Management, or related field (preferred).
• Valid driver's licence is advantageous.
• First Aid certification is beneficial.

Experience Required

• 3–5 years' experience in a housekeeping management or supervisory role within a luxury 5-star lodge or hotel.
• Previous experience in a Big Five safari lodge environment is highly advantageous.
• Proven experience managing housekeeping teams and laundry operations.
• Experience with stock control, budgeting, and departmental administration.

Knowledge & Skills

• Excellent leadership and people management skills.
• Strong attention to detail.
• Exceptional organisational and planning abilities.
• Sound knowledge of luxury housekeeping standards.
• Knowledge of cleaning chemicals, equipment, and hygiene procedures.
• Inventory and cost-control skills.
• Computer literacy (Microsoft Office and hospitality management systems).
• Excellent written and verbal English communication skills.
• Problem-solving and decision-making ability.
• Ability to work under pressure in a remote lodge environment.

Personal Attributes

• Professional and well-presented.
• Passion for luxury hospitality and guest service.
• Honest, trustworthy, and dependable.
• Positive attitude with a hands-on management style.
• Strong work ethic.
• Flexible and adaptable.
• High level of discretion and confidentiality.
• Ability to motivate and inspire a diverse team.

Key Performance Indicators (KPIs)

• Guest satisfaction scores.
• Room inspection and quality audit results.
• Housekeeping productivity.
• Linen and stock loss control.
• Departmental budget adherence.
• Staff training and development completion.
• Staff retention and morale.
• Maintenance issue turnaround times.
• Compliance with hygiene and safety standards.
• Achievement of 5-star operational standards.

#J-18808-Ljbffr