Healthcare Scheduling Coordinator (Night Shift & Weekends) - Remote

Overview

ISTA Personnel Solutions is a dynamic and fast-growing BPO company. We are not a recruitment agency — we operate as a dedicated extension of our U.S.-based clients\' teams, delivering high-quality service with precision, efficiency, and a personal touch.

We are seeking a Healthcare Scheduling Coordinator (After-Hours) to manage patient and nursing scheduling support, resolve issues, and provide direct client-facing communication. This role requires someone confident, personable, and able to handle an after-hours schedule while working independently.

Working Hours

30 hours per week (SAST):

• Sunday: 11:00 PM - 5:00 AM
• Monday: 11:00 PM - 5:00 AM
• Friday: 12:00 PM - 3:00 PM and 11:00 PM - 5:00 AM (split shift)
• Saturday: 2:00 PM - 11:00 PM
• (Tuesdays, Wednesdays, and Thursdays are off days)

Job Functions / Responsibilities

• Appointment Coordination: Schedule and manage appointments for patients, ensuring that all necessary resources and personnel are available
• Communication: Serve as the primary point of contact for patients, families, and healthcare providers, providing updates and addressing scheduling concerns
• Patient Management: Maintain accurate and up-to-date records of patient appointments, medical needs, and preferences
• Home Care Coordination: Collaborate with home care teams to ensure patient needs are met and appointments are scheduled on time
• Problem Solving: Address scheduling conflicts or issues as they arise, finding solutions that work for both the patient and healthcare provider
• Data Entry: Input and update patient information in the scheduling system with precision and attention to detail
• Compliance: Ensure that all scheduling practices comply with relevant healthcare regulations and privacy laws

Requirements

• 1 - 2 years\' experience in scheduling and coordination, preferably within a healthcare or home care service
• Exceptional communication skills
• Must be able to prioritize and multitask in a fast-paced environment
• Strong attention to detail and organized
• Problem solver
• Must be proficient in Microsoft Office
• Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fibre line cannot be considered
• Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered

If you are not contacted within 14 working days, please consider your application unsuccessful.

Get notified about new Scheduling Coordinator jobs in South Africa.

#J-18808-Ljbffr