Customer Technical Support

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We are hiring a Customer Technical Support to support a field‑service and workflow SaaS platform serving service‑based businesses. This full‑time remote role is in a fast‑paced, product‑driven SaaS environment. The ideal candidate is technically sharp, detail‑oriented, calm under pressure, and highly professional, with hands‑on experience supporting web‑based applications and GoHighLevel users. The role goes beyond basic support: you will learn the platform in depth, assist customers with setup, and troubleshoot real technical and usage issues across workflows, automations, and integrations.

Key Responsibilities

• Learn the platform thoroughly, including features, workflows, integrations, and limitations
• Support customers via email, chat, or ticketing systems with onboarding, setup, and daily usage
• Guide users through account setup & configuration, user permissions & access, pipelines, forms, dashboards, and workflows
• Troubleshoot application functionality, automations & triggers, integrations & webhooks
• Provide GoHighLevel‑specific support: CRM setup & configuration, automations, triggers, workflows, pipelines, custom fields, forms, webhooks, API issues, diagnose issues by replicating customer setups & identifying root causes, escalating bugs or complex issues with clear documentation and technical context, create & maintain internal documentation, FAQs, help guides, provide structured feedback to product or development teams, maintain professionalism, accuracy, and clear communication, collaborate with a small, high‑performing remote team, perform additional technical or support tasks as required

Required Qualifications

• 2+ years hands‑on experience with GoHighLevel (non‑negotiable)
• 2+ years experience in technical customer support, web development, or supporting SaaS/web‑based platforms
• 2+ years experience with web applications, SaaS products, CRM systems, automations, integrations, workflows, and troubleshooting
• Ability to explain technical concepts clearly to non‑technical users
• Strong written and verbal communication skills in English
• Excellent problem‑solving and critical‑thinking ability

Preferred Qualifications

• Experience supporting field‑service platforms, workflow or automation tools, and SaaS startups or scale‑ups
• Experience with tools such as Zapier, Make, Twilio, and Stripe
• Experience working remotely with global or U.S.‑based teams

Required Skills & Tools

• Strong proficiency with web‑based software and dashboards
• Ability to learn new systems quickly and troubleshoot independently
• Excellent organization, prioritization, and time‑management skills
• Clear, structured written communication
• High emotional intelligence and customer‑focused mindset
• Ability to document issues, steps, and resolutions accurately

Schedule & Pay

• Full‑time position; Monday–Friday 9:00 am – 5:00 pm PST
• Fully remote role
• Must work U.S. business hours
• Competitive monthly pay R14 000 – R25 000 (based on experience and skill)
• Performance‑based growth opportunities

System Requirements

• Computer with 2.4 GHz processor or higher
• Windows 10+ or macOS
• Headset with microphone
• Long‑term, stable role supporting a single SaaS product
• Opportunity to grow with a scaling tech platform
• Exposure to real‑world SaaS operations, automations, integrations
• Collaborative and supportive team culture
• Opportunity to deepen GoHighLevel and technical support expertise

If you are a technically capable, detail‑oriented support professional with real GoHighLevel experience and a passion for solving customer problems, we would love to hear from you.

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