Guest Relations Officer

Duties:

• Welcome and introduce guests.
• Check-in and check-out guests.
• Pass all relevant guest information on to various departments as required.
• Assist guests with bookings, tours and transfers.
• Ensuring that all guest information and rates are correct.
• Guests’ liaison to all outside guests and assist Indochine restaurant when needed.
• Update guests’ profiles.
• Report to the manager on duty regarding any related maintenance concerns.
• Prepare welcome letters and registrations cards.
• Assist reservations with lodge guests’ bookings, and messages.
• Assist Spa, Housekeeping and Restaurant when required.
• Assist with lunch and dinner bookings.
• Do a thorough handover with the Night Auditor & early/late shift Guest Relations.
• Ensure all transfers are booked, tracked and charged.

Requirements:

• Grade 12
• Hospitality Certificate/Diploma.
• At least 2-3 years’ experience in a similar role.
• Very strong computer and great administration skills.
• Passionate about the hospitality industry.
• Excellent interpersonal- & communication skills, written and verbal in English (in person and telephonic).
• Strong customer service orientation with excellent people skills.
• Ability to maintain a professional working relationship with all departments and across cultures and religions.
• Comfortable in dealing with very distinguished clientele.
• Must be well-presented.
• Friendly, helpful and outgoing.
• Natural warmth and friendliness.
• Punctual & self-disciplined.
• Extreme attention to detail.
• Pro-Active and a team player.

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