Business Analyst - Remote

Hire Resolve's client is looking for a Business Analyst to join their Business Analysis team remotely, supporting the design and technical development of customized solutions using the Blueport Platform.

Responsibilities

• Under the direction of a supervisor, perform research and requirements gathering; process analysis; investigation of existing functionality; gap analysis; participation in design of new functionality; ensure functionality/products satisfy the client requirements.
• Participate in project walkthroughs: business requirements gathering, design walkthrough, functional test plans and implementation sessions.
• Prepare detailed use case descriptions for the development team to implement key functionality.
• Perform product testing to ensure product quality is maintained.
• Contribute to the implementation of new products and communicate effectively between internal and external stakeholders to ensure customer satisfaction is maintained.
• Provide user training.
• Build and maintain strong, long‑lasting client relationships.
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
• Prepare SLA or other reports required on client account status.
• Provide first line support to clients.
• Collaborate with development team to create Statements of Work, where required.
• Assist with challenging client requests or issue escalations as needed.
• Find ways to increase quality of customer service.

Requirements

• 5+ years in performance improvement environments.
• 2+ years as a Senior/Lead Business Analyst.
• Experience with external clients/customers.
• Track record of process improvement design using technology.
• Ability to write technical documentation (use cases, product references).
• Versatility and comfort in innovative, dynamic settings.

How to Apply

You may forward your CV to Gaby Turner at gaby.turner@hireresolve.us or you may forward your CV to itcareers@hireresolve.za.com

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