Customer Success Manager

HIREXE • Durban, KwaZulu-Natal, ZA

30+ days ago

Job description

Job Title: Customer Success Manager (Remote - EST Time Zone)

Location: Remote (Must be available during Eastern Time business hours)

Employment Type: Full-Time

About Us:

A fast-growing US company, committed to delivering exceptional value to our clients. We pride ourselves on innovation, customer success, and a collaborative remote-first culture. As we expand, we’re looking for a strategic and customer-focused Customer Success Manger to join our team and drive long-term relationships with our most important clients.

Role Overview:

As a Key Account Manager, you’ll serve as the primary point of contact for a portfolio of high-value clients. Your mission will be to nurture strong relationships, ensure client satisfaction, and identify opportunities for account growth. You'll collaborate cross-functionally with sales, support, and product teams to deliver best-in-class service and drive success for our key accounts.

Responsibilities:

Serve as the lead contact for all client account management matters
Build and maintain strong, long-lasting customer relationships
Ensure the timely and successful delivery of our solutions according to customer needs and objectives
Clearly communicate progress of monthly/quarterly initiatives to internal and external stakeholders
Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
Forecast and track key account metrics (e.g., quarterly sales results and annual forecasts)
Prepare reports on account status
Collaborate with the sales team to identify and grow opportunities within territory
Assist with challenging client requests or issue escalations as needed

Requirements:

3+ years of experience as a Key Account Manager, Client Success Manager, or similar role
Proven track record of meeting or exceeding targets in account growth and retention
Excellent listening, negotiation, and presentation skills
Strong verbal and written communication abilities
Experience with CRM software (e.g., Salesforce, HubSpot)
Ability to work independently in a remote environment and manage priorities effectively
Bachelor’s degree in Business, Marketing, or relevant field preferred

What We Offer:

Flexible remote work culture (must be available EST business hours)
A collaborative and inclusive work environment

Seniority level

Seniority level
Associate

Employment type

Employment type
Full-time

Job function

Job function
Sales and Business Development
Industries
IT System Custom Software Development

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