Premium Property Management and Automations Virtual Assistant - 15833

Premium Property Management and Automations Virtual Assistant - 15833

Position: Premium Property Management and Automations Virtual Assistant (Part-Time) (AirBnB, Booking.com, Guesty)

Working Hours: Mondays to Fridays; 5 pm to 9 pm AEDT (2 pm to 6 pm MNL Time or 8 am to 12 pm SAST) 20 hours weekly

Salary Range: USD 600 per month (part-time only)

About The Company: The company is a boutique winery and luxury holiday home in a scenic town in Australia. We host discerning guests from around the world and take pride in seamless hospitality, beautifully presented accommodation, and a strong brand presence.

Role Summary: We’re looking for an experienced, tech‑savvy Virtual Assistant to manage our holiday home bookings and guest experience while helping to grow our marketing presence.

Key Responsibilities

• Oversee and optimise listings on Airbnb, Booking.com, and Guesty.
• Keep calendars, pricing, and availability fully accurate and consistent across channels.
• Proactively improve workflows — automate routine messages, guest check‑in instructions, and review requests where possible.
• Manage security deposits, damage claims, and guest issue resolution with professionalism and empathy.
• Respond promptly and warmly to guest enquiries via Airbnb, Booking.com, WhatsApp, and email.
• Send booking confirmations, arrival instructions, and other key communications in a timely, branded way.
• Flag and elevate urgent guest issues quickly.
• Maintain an organised booking tracker with guest details, special requests, and financials.
• Assist with general admin tasks (vendor follow‑ups, scheduling, research).
• Support marketing and growth (email newsletters via Mailchimp, simple automations via Zapier, social content creation with Canva, short‑form video editing).
• Help run or coordinate Meta ads (Facebook/Instagram) to drive direct bookings.

Requirements

• Proven experience managing premium holiday homes/short‑term rentals (Airbnb, Booking.com, Guesty).
• Skilled at optimising and automating guest communications and operational workflows.
• Experience managing email systems such as Mailchimp and automation tools like Zapier.
• Excellent written English and professional communication skills.
• Highly organised, detail‑oriented, and proactive — able to run operations with minimal supervision.
• Tech‑savvy and able to learn new tools quickly.
• Bonus: experience with content creation (Canva) and Meta advertising.
• Responsive, openly communicates with the client.
• Flexibility to work part‑time (20 hrs/week) across Australian and UK business hours when needed.

Why Work With Us

• Work remotely for a beautiful, award‑winning boutique estate with an established reputation.
• Flexible schedule (spread hours as needed, with some alignment to UK and AUS daytime).
• Opportunity to shape and improve systems, not just follow them.
• Join a small, friendly team that values independence, creativity, and attention to detail.

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