Consumer Care Learner
Why this role is critical to us
Handle all customer queries which includes email and web related queries and complaints for specific products. Follows up with
clients regarding queries. Monitors company administration procedures for the division like enrolments of new members in
addition to any changes in service and products. Updating of Systems and correspondence.
To provide consumers with their personal credit reports. Logs investigates and resolves consumer disputes related to
consumers personal credit reports.
What youll need to bring to the party
Initiative and Responsibility
People Management
Execution
Analysis and Judgment
Innovation
Effective Communication
Constructive Teamwork
Target Driven
Customer Focus
Accounting
Familiarity with Ticket logging/tracking system
Advance Microsoft Office (Word Excel and PowerPoint)
What youll be doing
Customer Service
Logging
Investigations
Closure
My Credit Check
Qualifications :
- Grade 12 / NQF level 4
- Customer Service Certificate
- Contact Centre Experience
- Customer Service experience and track record.
Additional Information :
Our uniqueness is that we celebrate yours. Experians people first inclusive and purpose driven culture is multi award-winning; Worlds Best Workplaces 2025 (Fortune Global Top 25) Great Place To Work in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and Affirmative Action employer. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.
Experian Careers - Creating a better tomorrow together
Find out what its like to work for Experian by clicking here
Remote Work :
No
Employment Type :
Full-time
Department / Functional Area: Customer Service
Experience: years
Vacancy: 1