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Senior Support Engineer (Hyper-V, Exchange, M365, VMware) (CPT Onsite)Datafin IT Recruitment • Cape Town, South Africa
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Senior Support Engineer (Hyper-V, Exchange, M365, VMware) (CPT Onsite)

Senior Support Engineer (Hyper-V, Exchange, M365, VMware) (CPT Onsite)

Datafin IT Recruitment • Cape Town, South Africa
30+ days ago
Job description

ENVIRONMENT:

A dynamic Internet Service & Network Specialist seeks a strong technical Senior Support Engineer with proven Microsoft Hyper-V exposure/experience to join its Western Cape division. Your core role will be to provide 2nd Line Server Support within the server management and support layer, with a primary focus on Windows environments, while also addressing more complex issues within the end-user computing space. The successful incumbent must have Matric/Grade 12, a suitable IT tertiary qualification with an MCSE Certification and any of the following Certifications: VMware vSphere, MS Hyper-V / MS infrastructure: Active Directory, etc. You will require around 10 years’ experience supporting datacentre software in a senior position

DUTIES:

  • Provide 2nd Line Server Support within the server management and support layer, with a primary focus on Windows environments, while also addressing more complex issues within the end-user computing space.

  • Responsible for initial diagnosis and triage across broader infrastructure components prior to escalation to 3rd Line Support or relevant resolver groups.

  • This is a dedicated, customer-aligned and billable resource under Managed Services contractual obligations, accountable for delivering consistent operational support, maintaining service stability, and meeting defined performance standards.

  • Provide Hyper-V, Exchange and cloud infrastructure support.

KPAs –

  • Hyper-V support and proactive management.

  • Exchange support and proactive management.

  • Microsoft 365 support.

  • Proactive analysis of system health within depth reporting.

  • Preventative maintenance.

  • Architect new solutions.

  • Assist with escalations from 2nd Line Support Engineers.

REQUIREMENTS:

Qualifications –

  • Matric / Grade 12 (Compulsory).

  • Tertiary IT qualification.

  • MCSE / VMware vSphere, MS Hyper-V / MS infrastructure: Active Directory, Exchange, SQL, SCCM Certifications.

Experience/Skills –

  • At least 10 + years’ experience supporting datacentre software in a senior position.

  • Business Process in the IT industry.

  • Ability to identify and understand problems and find suitable solutions.

  • Conscious of delivering solutions on time.

  • Able to clearly articulate problems and solutions with the technical team.

  • Analytical skills.

  • Problem-solving.

  • Self-managed.

  • Teamwork.

  • Own reliable transport and driver’s license.

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Senior Support Engineer (Hyper-V, Exchange, M365, VMware) (CPT Onsite) • Cape Town, South Africa