Talent.com
SA Commercial (Pty) Ltd
Inbound Customer Support AgentSA Commercial (Pty) Ltd • Cape Town, South Africa
Inbound Customer Support Agent

Inbound Customer Support Agent

SA Commercial (Pty) Ltd • Cape Town, South Africa
2 days ago
Job description


SUMMARY:
Are you someone who genuinely enjoys helping people and finding solutions?

We are looking for empathetic, solution driven Customer Support Agents to join our team and become the first point of contact for US based customers requiring assistance after their purchase.

This is a customer service focused role where your ability to listen, understand, problem solve and take ownership will make the difference.

WHAT YOU'LL BE DOING

You will support customers across a range of post purchase queries, including but not limited to:

  • Handling inbound customer support calls
  • Assisting with orders, fulfilment, cancellations, returns and refunds
  • Supporting customers with memberships, rewards, points and certificates
  • Understanding the customer's situation and taking ownership of their concern
  • Providing clear, accurate information and setting the right expectations
  • Finding appropriate solutions while following company policies and SOPs
  • Escalating and collaborating with Team Leaders when additional support is required
  • Keeping customer information and records accurate and up to date
  • Consistently meeting quality, productivity, compliance and customer experience standards


POSITION INFO:
WHAT WE'RE LOOKING FOR

We're looking for people who can combine empathy with problem solving and remain composed when dealing with challenging customer situations.

Requirements:

  • Matric / Grade 12
  • At least 1 year of contact centre experience
  • B2 level English language proficiency
  • No criminal record
  • Excellent communication and interpersonal skills
  • Strong empathy and a genuine customer first mindset
  • Good problem solving and critical thinking skills
  • The ability to learn quickly and work confidently across multiple systems
  • The ability to remain calm, professional and solution focused under pressure
  • A strong sense of ownership and accountability
  • The ability to work effectively in a fast paced, team-oriented environment

WHO WILL THRIVE IN THIS ROLE?

The best people for this role aren't simply looking to answer calls.

They listen. They think. They take ownership. And they genuinely want to leave the customer with a better experience than when they called.

If you are naturally curious, adaptable and confident in finding solutions while working within clear policies and procedures, this could be the right opportunity for you.

If you're ready to put your customer service skills to work, we'd love to hear from you!

Location: Cape Town | On Site
Salary: R8,500 to R10,000 per month
Employment Type: Permanent
Schedule: USA operating hours, Rotational shifts & Monday to Sunday

Create a job alert for this search

Inbound Customer Support Agent • Cape Town, South Africa

Similar jobs

Customer Care Voice-Inbound

EXL South AfricaCape Town, ZA

Join our team as a Customer Service Representative, where you'll handle billing transactions and provide technical support to policyholders in a fast-paced contact center.With excellent communicati... Show more

 • Promoted

Senior Customer Support Advocate

KeenCape Town, Western Cape, ZA

About Keen At Keen, we don't just deliver services we embed ourselves into the heart of our clients' businesses.From digital marketing and creative to customer experience, we craft bold, high-perf... Show more

 • Promoted

Virtual Sales Advisor

EmplyfyAtlantis, WC, ZA

Want a fully remote sales role where your performance directly impacts your earning potential?.We’re a growing UK-based cleaning company specialising in Residential and End of Tenancy cleaning, and... Show more

Service Sales Executive

EmplyfyBlouberg, WC, ZA

We’re looking for an ambitious.Our customers are already looking for cleaning services — your job is to understand what they need, present the right solution and turn the enquiry into a booking.You... Show more

Sales Support Specialist

EmplyfyBlouberg, WC, ZA

UK-based cleaning company and help ensure customer enquiries are followed up, managed and converted into bookings.You’ll support the sales process by engaging with warm leads, answering customer qu... Show more

B2C Sales Consultant

EmplyfyAtlantis, WC, ZA

We’re a growing UK-based cleaning company specialising in.Residential End of Tenancy cleaning.If you’re driven by targets, enjoy speaking to customers and know how to turn a conversation into a sal... Show more

Agent (Collections – Recoveries)

Unifi GroupCape Town, ZA

Unifi is a dynamic and rapidly expanding finance and technology company operating across Zambia, South Africa, Uganda, and Kenya.We provide personal lending products through online, mobile, and bra... Show more

 • Promoted

E-Commerce Customer Support Advocate

KeenCape Town, Western Cape, ZA

About Keen Keen builds high-performing CX and operational teams for fast-growing tech companies in the U.Our teams support complex software platforms used by businesses around the world.This is no... Show more

 • Promoted

UK Customer Service Advisor

ConcentrixCape Town, Western Cape, ZA

Are you looking for an opportunity to jumpstart your career in the service industry? Now is your time to shine with Concentrix in this exciting opportunity to join our dynamic team as a Customer Su... Show more

Utilities Customer Service Advisor

ConcentrixCape Town, Western Cape, ZA

Are you looking for an opportunity to jumpstart your career in the service industry? Now is your time to shine with Concentrix in this exciting opportunity to join our dynamic team as a Customer Su... Show more

UK German-Speaking Customer Service Advisor

ConcentrixCape Town, Western Cape, ZA

Bring your skills, drive, and ambition to.Jumpstart your career in Cape Town!.German-Speaking Customer Service Advisor.This Customer Service Advisor role at Concentrix is a great match if you:.Inte... Show more

Health Care Customer Service Advisor

ConcentrixCape Town, Western Cape, ZA

Are you looking for an opportunity to jumpstart your career in the service industry? Now is your time to shine with Concentrix in this exciting opportunity to join our dynamic team as a Customer Se... Show more

Digital Sales Consultant

EmplyfyAtlantis, WC, ZA

Ready to put your sales skills to work in a fast-moving, digital-first environment?.We’re a growing UK-based cleaning company specialising in.Residential End of Tenancy cleaning.You’ll manage digit... Show more

Customer Service Advisor – USA HealthCare

EXL South AfricaCape Town, ZA

Support with Member queries for Healthcare Client.Support with Member queries for Healthcare Client. Show more

 • Promoted

UK Retention Advisor

ConcentrixCape Town, Western Cape, ZA

Bring your skills, drive, and ambition to.Jumpstart your career in Cape Town!.R8 000 base salary + Performance Incentives.This Sales/Customer Service Advisor role at Concentrix is a great match if ... Show more

USA Customer Service Advisor

ConcentrixCape Town, Western Cape, ZA

Are you looking for an opportunity to jumpstart your career in the service industry? Now is your time to shine with Concentrix in this exciting opportunity to join our dynamic team as a Customer Se... Show more