Duty Manager

SUMMARY:
We are seeking an energetic, hands-on and motivated Duty Manager to join a lodge in Hluhluwe, KwaZulu-Natal.
The Duty Manager will provide support to the Lodge Manager and Assistant Lodge Manager, gaining exposure to all aspects of lodge operations. This is an excellent opportunity for an all-rounder who is eager to learn, grow and develop within the hospitality industry.
As the lodge operates with a small team, the successful candidate must be comfortable working closely with others and must contribute positively to the team environment. A friendly, approachable and respectful demeanour is essential.
Key Responsibilities

• Assist the Lodge Manager and Assistant Lodge Manager with the daily running of the lodge.
• Oversee lodge operations in the absence of senior management.
• Handle day-to-day in-camp issues independently and use initiative to resolve problems.
• Ensure guests receive excellent and personalised service.
• Assist with guest arrivals, departures, check-ins and check-outs.
• Handle guest queries, requests and complaints professionally.
• Assist with coordinating housekeeping, food and beverage, maintenance and general lodge operations.
• Supervise and support staff during daily operations.
• Communicate with staff confidently, respectfully and professionally.
• Assist with staff briefings, task allocation and daily operational requirements.
• Monitor service standards and ensure lodge standards are maintained.
• Assist with stock control and general lodge administration.
• Assist with guest activities, transfers and special arrangements where required.
• Complete handovers and communicate operational matters to senior management.
• Respond appropriately to emergencies and unexpected situations.
• Maintain a clean, organised and professional lodge environment.
• Assist wherever needed — this is a hands-on, all-rounder position.
• Learn and gain exposure to all areas involved in successfully running a lodge.
• Support management with any additional duties reasonably required.

POSITION INFO:
Requirements

• Valid driver's licence – Essential.
• Valid First Aid Level 1 – Preferred.
• Minimum 1 year's previous experience in a similar Duty Manager, Assistant Lodge Manager, Supervisor or hospitality management role.
• Previous lodge or safari lodge experience will be advantageous.
• Good communication and interpersonal skills.
• Good computer literacy and basic administration skills.
• Ability to work independently and take initiative.
• Ability to handle pressure and remain calm in challenging situations.
• Strong guest service skills.
• Ability to confidently and respectfully manage staff.

Skills & Personal Attributes
The ideal candidate will be:

• Energetic and enthusiastic.
• Friendly, approachable and positive.
• Eager to learn and develop.
• A hands-on individual who is willing to dive in and assist wherever needed.
• Able to work independently and use their own initiative.
• Comfortable making decisions and handling problems in camp.
• Able to work well under pressure.
• Confident when dealing with staff while remaining respectful and professional.
• Able to maintain clear boundaries between work and personal relationships.
• A strong team player who enjoys working closely with others.
• Adaptable and willing to take on different responsibilities.
• Passionate about hospitality and providing excellent guest experiences.
• Professional, reliable and responsible.

Important Team Environment
The lodge operates with a very small team, meaning employees work in close quarters and rely heavily on one another. The successful candidate must therefore have a friendly and positive attitude, be respectful towards colleagues and contribute to a harmonious working environment.
The Duty Manager must be able to discern between work and personal matters, communicate professionally and handle staff-related situations maturely.
We are looking for someone who will become a valuable part of the team, rather than someone who is only comfortable working within a strict job description.
Career Development
The Duty Manager will work closely with and support the Lodge Manager and Assistant Lodge Manager, gaining valuable exposure to the different aspects and responsibilities involved in running a lodge.
This position is ideally suited to an all-rounder who is eager to learn, grow and develop their career in lodge management.
Benefits

• Live-in position
• Meals included
• Provident Fund
• Opportunity to gain broad operational exposure and develop within the lodge environment.