1st Line Support Consultant – Bookkeeping

Job Specifics

• Location: Sandton JHB
  
• Work Model: In-Office
  
• Industry: Software Development - Accounting Systems
  

Role Overview

A legal technology provider is seeking a junior-to-intermediate bookkeeping professional to provide first-line support to clients using its bookkeeping and accounting software.

The role combines practical bookkeeping knowledge customer service and software troubleshooting. Product and support-process training will be provided.

Key Responsibilities

• Log manage and resolve bookkeeping-related support queries.
  
• Troubleshoot bank reconciliations ledgers journals allocations and trust surplus queries.
  
• Guide client bookkeepers on the correct use of the accounting system.
  
• Investigate problems and document their causes and resolutions.
  
• Identify recurring issues and potential software defects.
  
• Log and track defects through the appropriate internal systems.
  
• Test software corrections enhancements and new versions.
  
• Provide professional and responsive client support.
  

Requirements

Minimum Requirements

• Matric or equivalent.
  
• A recognised bookkeeping certificate diploma or equivalent qualification.
  
• Sound knowledge of bookkeeping principles reconciliations ledgers and transaction processing.
  
• Strong computer literacy and the ability to learn new software.
  
• Good written and verbal communication skills.
  
• Strong analytical ability accuracy and attention to detail.
  
• A proactive and customer-focused approach.
  

Advantageous

• Winlaw or Practice Manager Accounts experience.
  
• Bookkeeping experience within a legal practice or attorneys firm.
  
• Helpdesk call-centre software-support or IT-support experience.
  
• Trust accounting knowledge.
  
• Exposure to software testing or basic networking.
  

Please Note: If you have not heard from us within two weeks of submitting your application please consider your application unsuccessful. We appreciate your interest and the time taken to apply.

Required Skills:

Bookkeeping Attorney trust accounting Account reconciliations SQL Accounting software support Troubleshooting Audit support Client service Software testing Attention to detail

Required Education:

BCom Accounting Accounting Diploma or relevant IT least three years experience in accounting software support bookkeeping support or a similar client-facing role.

Employment Type : Full Time
Experience: years
Vacancy: 1
Monthly Salary Salary: 25000 - 25000