Claims Assessor

An established automotive organisation is seeking an experienced Claims Assessor to oversee Warranty and Maintenance Plan claims, ensuring accuracy, compliance and cost-effectiveness. The successful candidate will use their strong technical expertise to assess claims, identify anomalies, support dealers and drive continuous improvement in claim and repair quality.

Key Responsibilities

• Assess and validate dealer Warranty and Maintenance Plan claims in line with OEM standards.

• Ensure dealer compliance with warranty policies, technical procedures and labour time guidelines.

• Monitor claim and repair quality, costs and system accuracy.

• Liaise with dealers to resolve warranty and maintenance-related queries.

• Provide technical guidance and coaching to improve claim accuracy and policy compliance.

• Support reporting, risk identification and audit activities.

Requirements

• Motor Mechanic or Auto Electrician Trade Certificate.

• Master / Diagnostic Technician qualification.

• National Diploma or Degree in Mechanical/Electrical Engineering will be advantageous.

• 5-10 years' technical experience within OEM automotive brands, with strong knowledge of aftersales service systems and processes.

• Extensive mechanical and electrical fault-finding and diagnostic experience.

• Proven ability to resolve complex technical issues.

• Experience engaging with dealers and customers in a retail environment.

• Strong MS Office skills, particularly Word, Excel and PowerPoint.

Key Competencies

• Strong technical, analytical and problem-solving abilities.

• Excellent decision-making and attention to detail.

• Self-motivated, disciplined and able to work independently.

• Excellent communication and interpersonal skills.

• Professional and diplomatic approach.

• Strong negotiation and conflict-management skills.

• Ability to work effectively under pressure and as part of a team.

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