Systems Support Specialist, FCM Meeting & Events Johannesburg

ABOUT THE OPPORTUNITY

Join FCM Meetings & Events as a Systems Support Specialist and play a critical role in powering the technology platforms that support our global operations. Working within the Digital Product team youll be the go-to expert across key M&E platforms helping teams maximise system capabilities streamline processes and deliver exceptional customer experiences. This is a high-impact opportunity for a technically minded problem-solver who enjoys collaborating across teams troubleshooting complex challenges and driving continuous improvement through technology.

KEY RESPONSIBILITIES

• Manage the day-to-day administration of M&E business systems including user access system availability maintenance and support.
• Configure and maintain system settings permissions templates and workflows across multiple platforms.
• Conduct quarterly access audits to ensure permissions remain accurate compliant and aligned to business requirements.
• Coordinate technical support activities with external vendors and internal ETS teams.
• Act as the Subject Matter Expert for platforms including Qondor Cvent EventsAir Event Workspace AMGiNE Venue Finder M&E Backstage and related reporting tools.
• Support system projects from requirements gathering through implementation and post-deployment optimisation.
• Partner with Finance Systems Salesforce and other technology teams to support integrations and system enhancements.
• Provide technical support troubleshooting and issue resolution for internal and external users.
• Manage escalations with third-party suppliers and oversee issues through to successful resolution.
• Deliver system onboarding training user guidance and documentation.
• Maintain accurate system documentation user guides and standard operating procedures.
• Generate and analyse reports on system usage compliance trends and adoption.
• Collaborate with operational leaders and stakeholders to identify opportunities for process improvement and automation.
• Stay informed on emerging technologies best practices and industry trends in system administration.
• Support global teams including occasional out-of-hours escalations system releases and international communications.
• Contribute to a safe inclusive and accessible work environment where all Flighties feel welcomed respected and supported to thrive.

EXPERIENCE & QUALIFICATIONS

• Minimum 3 years experience in a systems support or technical support environment.
• Knowledge of Cvent EventsAir or Qondor is advantageous.
• Strong technical aptitude and systems fluency.
• Knowledge of system management problem reporting change management and support tools.
• Excellent technical troubleshooting skills.
• Strong interpersonal and customer service skills.
• Excellent verbal and written communication skills.
• Ability to collaborate effectively with cross-functional teams.
• Experience supporting users across multiple locations.
• Highly desirable: Microsoft systems communications or learning-related certifications and/or background.

Required Experience:

IC

Employment Type : Full-Time
Experience: years
Vacancy: 1