ETQA Manager

Operational & Team Management

• Prepare weekly and monthly work plans aligned with project schedules, learner volumes, SETA and QCTO deadlines and external moderation dates.
• Allocate work across registration, enrolment and external moderation functions, ensuring clear priorities and deadlines.
• Lead, coach and support team members, ensuring accountability, accuracy and timely completion of work.
• Manage staff performance, workload allocation and operational reporting.
• Act as the operational point of contact for registration, enrolment, moderation, results and certification queries.

Learner Registration & Administration

• Manage the end-to-end learner registration and enrolment process across relevant SETAs and QCTO programmes.
• Ensure learner packs, identification documents, contracts and supporting documentation are complete, accurate and compliant.
• Oversee QCTO enrolments, uploads, amendments, cancellations, transfers and learner status changes.
• Ensure learner records and documentation are accurately maintained and readily available for audit purposes.

Moderation, Results & Certification

• Manage external moderation planning and ensure assessment, internal moderation and remediation are completed before submission.
• Coordinate the submission of learners and supporting documentation for external moderation.
• Follow up on outstanding results, certificates and queries with SETAs and relevant quality partners.
• Maintain accurate records of results, certification, outstanding items and queries.
• Monitor backlogs and ageing to ensure outstanding matters are resolved within required timelines.

Quality Assurance & Compliance

• Ensure compliance with Skills Development Act, NQF, SAQA, QCTO and SETA requirements.
• Maintain quality management systems, document control and audit trails.
• Support audit preparation and ensure corrective actions are implemented and audit findings are closed.
• Review and improve workflows, controls, trackers, checklists and submission processes to reduce errors and delays.
• Ensure appropriate handling and protection of learner information in line with POPIA requirements.

Reporting & Continuous Improvement

• Prepare accurate weekly and monthly reports covering:
  • Learner intake
  • Registrations and submissions
  • External moderation
  • Results
  • Certification
  • Backlogs
  • Ageing
• Analyse operational data and identify areas for improvement.
• Implement effective controls and processes to improve accuracy, efficiency and turnaround times.

Minimum Requirements

• Matric / Grade 12.
• Relevant NQF Level 6 qualification in Occupationally Directed Education, Training and Development, Human Resource Development, Quality Assurance, Business Administration or a related field, with an NQF Level 7 qualification.
• Current Assessor and Moderator registration with a relevant quality partner.
• Additional training in quality management, internal auditing or QCTO-related processes.
• 5–7 years’ practical experience in an ETQA, SETA, QCTO, learner administration, training administration or quality assurance environment.
• Experience managing high-volume learner registrations and enrolments, preferably across multiple SETAs and involving QCTO occupational programmes.
• Hands-on experience in:
  • External moderation
  • Results processing
  • Statements of Results
  • Certificate tracking
  • Audit preparation
  • Quality assurance
  • Closure of audit findings
• At least 3 years’ supervisory or management experience, including work allocation, staff performance management, operational oversight and reporting.
• Strong working knowledge of the Skills Development Act, NQF, SAQA, QCTO and SETA requirements relating to learner registration, assessment, moderation, results and certification.
• Understanding of legacy qualifications, learnerships, skills programmes, occupational qualifications and EISA administration.
• Knowledge of quality management systems, document control, audit trails, corrective action and POPIA requirements.
• Experience working with SETA and QCTO systems, learner management systems, online portals and document

Please note that only suitable candidates will be contacted.

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