Pro Shop Manager

KEY PERFORMANCE AREAS (KPA)

· Achieve Budget Sales and Margin

· Superior Customer Service

· Cash Management

· Data Integrity

· In store Merchandising standards

· Marketing

· Staff development and management

· General Administration

· Risk Management

· Continuous Improvement

· Develop & Maintain knowledge & skills on Custom Fitting Services.

OTHER SPECIAL REQUIREMENTS

· Business acumen

· Management skills

· Leadership skills

· Self-Motivation

· Customer Engagement skills

· Golf Operations Experience

· Communication

· Computer literacy

· In depth product knowledge of Golf equipment

Budget

• Set monthly and weekly budgets for Golf Shop Team Members.

• Manage sales staff daily against % of budget in the following areas:

o Overall sales

o Margins

o Markdown and used sales

o Demo unit sales

o number of customer engagements

· Management of basket size through up-selling, on selling and other sales techniques.

· Control discounts to maximize margin.

· Develop Team Member’s ability to maximize sales opportunities through basket size and margin management.

· To conduct weekly analysis and interpretation of the Stock and sales report; Clearance report etc.to manage the store’s performance.

Customer Service

· Ensure the company’s purpose (making friends & helping them play better golf more often) is fully understood and lived by all team members in daily activities.

· Deliver superior customer service experience to all customers.

· Maintains and enforces the company service non-negotiable.

· Monitors and maintains the Global Golf Retail/Member and Guest Philosophy.

· Will be present on the sales floor interacting with Customers and Sales Staff for no less than 6 hours per working day.

· Dealing with customer complaints decisively and with empathy in a way both protects company interests while leaving the customer feeling satisfied.

· All customer complaints must be resolved within 24 hrs and feedback to be given to the Operations Manager.

Competencies:

• Logical

• Analytical

• Numerate

• Effective Seller

• Multi-tasking

• Communicate effectively, including presentation skills

• Work effectively as a team member and leader

• Time management – both personal as well as golf shop team

• Interest in sports

• Ability to work under pressure

Package:

• Basic plus commission:

o R22-25K

o Commission of 1.5%