Commercial Insurance Internal Broker | Durbanville
Commercial Insurance Internal Broker
Location: Stellenberg, Western Cape
Department: Commercial Lines Operations
Reports To: Head of Broking
Job Type: Full-time
Role Overview Looking for a meticulous, service-driven Commercial Insurance Internal Broker to join our operational backbone. This vital role serves as the central hub connecting clients, external account executives, and insurance partners.
You will be responsible for managing an established portfolio of commercial clients, handling end-to-end policy lifecycles, and ensuring our high standards of client retention and regulatory compliance are flawlessly executed.
Key Responsibilities
Client Experience & Portfolio Management:
Serve as the dedicated internal point of contact for commercial clients and external relationship managers.
Swiftly process daily client requests, policy endorsements, and mid-term adjustments with high precision.
Offer technical advice regarding commercial risk structures, policy limits, and coverage optimizations.
Partner with the internal claims division to advocate for clients and facilitate the seamless resolution of complex claims.
Renewal Strategy & Portfolio Growth:
Drive the end-to-end annual renewal process, ensuring strategic reviews are finalized well ahead of expiration dates.
Collate updated risk profiles, asset schedules, and multi-year claims histories for comprehensive market reviews.
Source, analyze, and negotiate comparative risk solutions across our extensive insurer panel to maximize client value.
Construct clear, professional renewal proposals and cover summaries.
Audit active accounts to identify coverage gaps, introducing cross-selling and up-selling opportunities where appropriate.
Insurer Relations & Market Placement:
Cultivate and leverage strong, collaborative relationships with key insurance underwriters.
Negotiate competitive policy wordings, terms, and pricing structures tailored to client-specific risks.
Ensure all placements align strictly with approved, high-rated insurance partners.
Operational Excellence & Compliance:
Maintain immaculate client records, correspondence, and transaction histories within the broker management ecosystem.
Generate and dispatch error-free policy schedules, closing instructions, and confirmations of cover.
Uphold strict compliance standards in accordance with the FAIS Act, FICA, POPIA, and Treating Customers Fairly (TCF) guidelines.
Monitor premium collections and collaborate with the finance team to manage credit control efficiently.
Profile Requirements & Qualifications
Academic Background: Matric (Grade 12) is required. Completion of an insurance-related diploma or a B.Com is highly advantageous.
Regulatory Compliance (South Africa): Full FAIS fit-and-proper status (minimum 150 credits) dedicated to Short-Term Insurance: Commercial Lines.
Successfully completed Regulatory Examination 5 (RE5).
Valid, up-to-date Continuous Professional Development (CPD) log.
Professional Experience: 3 to 5 years of verifiable experience as an internal broker, commercial underwriter, or account handler specializing strictly in Commercial Short-Term Insurance.
Systems Fluency: Tech-savvy with hands-on experience using major broker administration platforms alongside advanced proficiency in MS Office (Excel, Word, Outlook).