Internship First Line Support Engineer
Belay Talent Solutions • Cape Town, Western Cape, South Africa
4 days ago
Job description
Position Overview
An ethusastic Intern IT Support Engineer (Microsoft 365 / Azure) provides first-line technical support to end users within a managed services environment. The role offers hands-on experience supporting Microsoft 365 applications user accounts Windows devices networking and endpoint management while gaining exposure to IT service management cloud technologies and information security best practices.
Core Skills:
- Microsoft 365 Support (Outlook Teams OneDrive SharePoint)
- Windows Desktop & Laptop Support
- Hardware & Software Troubleshooting
- Basic Networking (Wi-Fi IP DNS Connectivity)
- User Account Administration
- Microsoft Entra ID & Active Directory Fundamentals
- Microsoft Intune Fundamentals
- Incident & Service Request Management
- Remote Support
- Customer Service & User Support
- Documentation & Knowledge Management
- Problem Solving & Issue Escalation
Minimum Requirements:
- Matric / Grade 12 & Relevant IT qualification (completed or in progress). CompTIA A & N or Azure Fundamentals.
- 0 - 2 years experience in IT Support Help Desk or Customer Service.
- Basic knowledge of Windows computer hardware Microsoft Office and desktop troubleshooting.
- Familiarity with Microsoft 365 applications.
- Basic understanding of networking concepts and connectivity troubleshooting.
- Ability to communicate professionally and follow documented processes.
- Willingness to work from the Cape Town office and travel to client sites when required.
Personal Traits:
- Customer-focused and service-oriented.
- Strong communication and interpersonal skills.
- Professional reliable and accountable.
- Eager to learn and develop technical skills.
- Organised with strong attention to detail.
- Analytical and problem-solving mindset.
- Team player with a positive attitude.
- Adaptable and willing to work under supervision.
- Security-conscious and committed to confidentiality.
- Able to manage multiple tasks and priorities
Employment Type : Full Time
Experience: years
Vacancy: 1