Facilities Administrator

Duties & Responsibilities

Workplace Services & Operational Support

• Coordinate and support the day-to-day delivery of workplace and facilities services.
• Maintain office spaces kitchens common areas meeting rooms and ablution facilities in accordance with cleaning schedules and service standards.
• Monitor workplace conditions and initiate corrective actions where required.
• Conduct regular inspections to ensure compliance with cleanliness presentation and operational standards.
• Coordinate refreshment and hospitality services as required.
• Ensure kitchen equipment crockery and beverage stations are maintained in a clean and operational condition.
• Monitor stock levels of consumables and cleaning materials and arrange replenishment timeously.
• Report maintenance issues equipment defects breakages losses and service-related concerns.
• Support operational teams and site personnel to ensure uninterrupted service delivery.
• Maintain accurate records relating to facilities operations and service requests.

Supplier and Financial Administration

• Monitor purchase orders and supplier requests on a daily basis.
• Ensure suppliers submit invoices supporting documentation and service reports within agreed timeframes.
• Validate the completion of services prior to processing invoices.
• Submit approved original invoices to Finance in accordance with company procedures.
• Ensure all site-related financial administration is completed accurately and within required deadlines.
• Monitor contractor and supplier compliance with invoicing requirements.
• Support cost management through accurate recordkeeping and expenditure control.
• Ensure compliance with Tsebo financial policies controls and authorization framework.

Customer Experience and Relationship Management

• Act as the first point of contact for workplace-related administrative enquiries.
• Respond to customer requests concerns and service issues in a professional and timely manner.
• Escalate unresolved issues appropriately and monitor them through to resolution.
• Conduct client satisfaction surveys and identify opportunities for service improvement.
• Build and maintain effective relationships with clients suppliers contractors and internal stakeholders.
• Support the implementation of initiatives that improve workplace experience and operational efficiency.
• Manage customer expectations through proactive communication and follow-up.
• Address conflict professionally and seek mutually beneficial resolutions.

Reporting and Administration

• Prepare and submit monthly operational reports within agreed deadlines.
• Maintain service records invoice registers stock records and other site documentation.
• Compile data and information required for audits reviews and management reporting.
• Monitor helpdesk requests and ensure service records are updated accurately.
• Maintain document control processes to ensure the safe management of client information.

Governance Risk and Compliance

• Comply with all Tsebo policies procedures and standards.
• Adhere to Safety Health Environmental and Quality (SHEQ) requirements.
• Ensure confidentiality of client and company information.
• Support risk identification and corrective action implementation.
• Maintain high professional and ethical standards at all times.
• Undertake additional duties reasonably assigned by management to support operational requirements.
• Promote Tsebos image through professional conduct and service excellence.

Required Experience:

Unclear Seniority

Employment Type : Full-Time
Experience: years
Vacancy: 1