Reservationist Receptionist Apex System Expert

Lodge in Hluhluwe is seeking a highly organized professional and guest-centric Reservationist / Receptionist. The ideal candidate must possess extensive luxury hospitality front-office experience and a mandatory advanced working knowledge of the Apex booking system. This is a live-in bushveld role requiring dedication flawless admin skills and premium client interaction.

Key Responsibilities

• Reservations Management: Administer room allocations direct individual check-ins and complex tour operator itineraries via the Apex platform.
  
• Front Desk Excellence: Deliver premium guest reception managing check-ins orientation spa bookings and check-outs efficiently.
  
• Communication & Sales: Professionally answer inbound telephone lines and respond rapidly to email inquiries to maximize room occupancy.
  
• Financial Administration: Accurately issue invoices process secure card transactions and perform daily financial reconciliations.
  
• Team Liaison: Maintain open lines of communication with the General Manager guiding teams and spa staff to ensure synchronized guest itineraries.
  

Requirements

Minimum Requirements & Qualifications

• Experience: Minimum 23 years in front office / reservations at a 4-star or 5-star safari lodge.
  
• Software: Proven proficient operational mastery of the Apex booking system (non-negotiable).
  
• Skills: Expert data capturing invoicing cash handling and Microsoft Office (Word Excel Outlook).
  
• Communication: Flawless written and verbal English communication; pristine personal grooming standards.
  
• Compliance: Valid South African ID clean credit/ITC status and completely clean criminal record history.
  
• Logistics: Comfortable living and working on-site in a remote bush environment on a flexible lodge shift roster.
  

Benefits

Live in
Meals
R10 000- R12 000 d.o.e

Required Education:

M

Employment Type : Full Time
Experience: years
Vacancy: 1