Senior Tribe Program Manager Delivery Lead

Our client is seeking a Senior Tribe Program Manager / Delivery Lead to join the Engineering Centre of Excellence (CoE) of a leading telecommunications group.

This senior program delivery leadership role acts as the critical orchestration layer between the CoE and the business/product tribes it serves. You will coordinate enterprise-scale delivery across 48 autonomous squads operating out of the Nigeria and Ghana engineering hubs driving the AI Data BSS HOME Minimum Customer Experience and Sales & Distribution work-streams from initiation through to value release.

The focus is on optimizing the overall system of delivery managing dependencies removing systemic impediments governing risk and ensuring measurable outcomes rather than day-to-day squad task management.

Key Responsibilities

• Facilitate Tribe Sync and Scrum-of-Scrums cadences across 48 squads; map manage and clear inter-squad and external dependencies before they impact the critical path.
  
• Own quarterly tribe OKRs and report attainment using instrumented delivery data (throughput cycle time flow efficiency release frequency); run quarterly tribe maturity assessments and drive remediation plans.
  
• Sequence and govern AI/Data platform roadmaps (MLOps AIOps GenAI Agentic AI) aligning model release cadence with data governance gates (lineage consent residency model-risk) and tracking time-to-production.
  
• Drive delivery of fixed and converged broadband (HOME) product increments synchronizing digital order journeys provisioning field installation and self-care releases with network rollout milestones.
  
• Enforce Minimum Customer Experience (Min CX) acceptance criteria as a definition-of-done gate across journey completion latency failure handling and accessibility; report conformance by squad and market.
  
• Deliver sales enablement and distribution digitization increments against commercial activation dates coordinating agent/dealer tooling channel applications commissioning stock visibility training and support readiness.
  
• Maintain a consolidated capacity and skills view across Nigeria and Ghana hubs; re-balance squad composition to protect committed scope and promote cross-hub working practices (overlapping hours shared environments single backlog of record).
  
• Hold systems integrators vendors and hyperscalers accountable for milestones SOW compliance defect turnaround and knowledge transfer; coordinate landing-zone readiness and joint architecture reviews.
  
• Produce executive summaries dashboards and steering-committee packs; own the tribe RAID log; track budget consumption capacity commitments and forecast variance; maintain program artifacts (charters plans decision records).
  
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Requirements

Required Skills:

1215 years of technology delivery experience including at least 5 years in senior program or tribe-level delivery leadership. Proven leadership of scaled agile delivery using SAFe Spotify tribe/squad model or equivalent enterprise operating model across multiple concurrent squads. Strong telecommunications domain depth across BSS and OSS (billing charging CRM order management); experience with customer experience standards sales & distribution channels and enterprise digital delivery. Track record of scaling engineering hubs in emerging markets (recruitment ramp-up vendor-to-internal capability transition multi-country synchronization). Experience delivering fixed or converged broadband propositions and exposure to AI/Data platform delivery at production scale. Bachelors degree in Engineering Computer Science or related discipline; postgraduate qualification and certifications such as SAFe PMP or PgMP are advantageous. Advanced proficiency with delivery tooling (Jira or Azure DevOps flow metrics dependency boards); working fluency in at least one major cloud platform (Azure AWS or GCP). Demonstrated ability to lead multi-site multi-time-zone teams in emerging-market conditions; strong executive stakeholder management vendor escalation and commercial/financial control (budget ownership capacity planning cost-to-serve reporting).

Employment Type : Full Time
Experience: years
Vacancy: 1
Hourly Salary Salary: 550 - 550