General Manager

Duties:

General Management:

• Oversee all monthly property operations.
• Attend meetings with Leadership team as required.
• Maintain and ensure the good will of the brand at property level.
• Act as key ambassador including hosting site Inspections, communicating with the market and hosting journalists.
• Ensure the developed and property standards are upheld and maintained.
• Ensure the management personnel of the property is up to the standard, ensuring a streamlined and effective management structure in line with hospitality trends.
• Ensure effective monthly departmental meetings take place, accurate minutes are taken and follow ups completed.
• Have monthly one on one meetings with all managers and HODs reporting directly.
• Assist in achieving the best procurement agreements for the property
• Keep the property innovative in its guest experience and up to date with both competitor offerings and current trends in the hospitality industry.
• Be readily available to deal with all guest queries and complaints.

Development & Staff Management:

• Earmark and develop individuals who show potential to grow into higher positions
• Implement training and facilitate the use of appointed internal and external trainers.
• Assist in facilitating cross property training for employees
• Provide effective leadership through professional management and encouragement of all subordinates
• Take part in regular operations forums with the intention of aligning the management teams and ensuring optimized teamwork and collaboration.

Performance Management:

• Drive and monitor the effective implementation and execution of Performance Management and Succession Planning processes.
• Drive and run the effective implementation of the Performance Management system.
• In liaison with senior management and HODs, define mandated company/property KPIs.
• In liaison with HODs, define personal KPIs for each staff member, according to the KPI requirements.
• Plan, organize and attend Performance Planning discussions and Performance Reviews, ensuring that the correct process is followed.
• Carry out regular, meaningful performance appraisals conducted in such a manner that effective, open, two-way communication is maintained.

Community:

• Establish and support community partnerships ensuring that the property is consistently presented in a strong, positive image to relevant stakeholders.

Requirements:

• Grade 12
• A formal hospitality qualification
• At least 3 - 5 years minimum management experience in operation of similar size and complexity within a wildlife setting.
• Sound knowledge of MS Office Suite.
• Valid Code 08 driver’s license and own reliable transport essential.
• Unrelenting attention to detail and high standards, excellent hygiene principles
• Excellent communication skills (written and verbal), practicing honest communication.
• Team player with positive attitude, enthusiasm, and emotional control.
• Excellent time management and self-discipline, interpersonal & problem-solving skills.
• Proactive, use initiative and creative flair when required.
• Committed and loyal, adaptable, and flexible.
• Must work accurately under pressure.
• People skills tolerance, patience, and care.
• Leadership skills with passion for development and skills transfer.
• Strong financial acumen and computer literacy. Experience with monthly financial reporting and budgeting critical.
• Energetic, proactive person who understands the Guest Experience and is able to continue developing this to an exceptional standard to ensure ongoing guest satisfaction.
• Aware, disciplined, consistent, compassionate, respectable, good communication.
• Passionate about sustainable tourism and conservation.

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