INTERNAL SALES CONSULTANT - Instrumentation & Valves

INTERNAL SALES CONSULTANT

Location: Johannesburg Reporting To: Internal Sales Manager Salary: R600,000 CTC per annum Employment Type: Full-Time

JOB SUMMARY

The Internal Sales Consultant is responsible for ensuring the efficient, accurate and effective completion of customer quotations and orders, while providing technically acceptable product solutions that meet customer requirements and business objectives.

The successful candidate will be responsible for interpreting customer RFQs, selecting and specifying the correct products, preparing technically accurate quotations, sourcing pricing from suppliers and providing technical support to customers and internal teams.

The role requires solid technical knowledge of industrial valves, valve applications, valve selection and pneumatic actuators, together with strong internal sales and customer relationship management experience.

KEY PERFORMANCE AREAS & RESPONSIBILITIES

1. Technical Quotation & Product Selection

• Review and interpret customer RFQs to establish technical and commercial requirements.
• Select and specify the correct valve and associated equipment for the customer's application.
• Utilise valve sizing and selection programmes to determine appropriate product solutions.
• Identify and recommend technically suitable alternative products where applicable.
• Ensure all quotations are technically accurate and complete.
• Identify and communicate any deviations from the original RFQ.
• Specify and quote pneumatic actuators and ensure correct actuator sizing.
• Ensure compatibility between the selected valve and actuator.
• Provide technical assistance to customers regarding product selection and application requirements.

2. Quotation Management

• Process RFQs accurately and efficiently according to customer requirements.
• Source quotations, technical information and pricing from local and international suppliers.
• Prepare and maintain pricing schedules and updated price lists.
• Ensure 90% of non-proposal quotations are submitted within 3 days.
• Work towards achieving a minimum 20% quotation conversion rate.
• Maintain accurate quotation histories and utilise FF2 effectively.
• Update history cards and relevant quotation documentation.

3. CRM & Administration

• Maintain the Maximizer CRM system at 100% compliance and ensure information is kept up to date.
• Capture relevant documents, correspondence and opportunity status updates.
• Update CRM records for won and lost orders.
• Create and maintain server folders containing all relevant correspondence and documentation for each opportunity.
• Generate required reports and maintain event logging relating to tenders.
• Ensure all documentation is accurate, complete and readily accessible.

4. Customer & Supplier Relationship Management

• Respond to customer and supplier queries within 2 working days.
• Investigate technical and commercial queries and provide appropriate solutions.
• Maintain and develop strong customer relationships.
• Provide customers with technically appropriate product solutions.
• Liaise with suppliers to obtain pricing, technical information, product availability and lead times.
• Communicate effectively with Sales, Order Processing and other internal departments.

5. Order Processing

• Process customer orders accurately and efficiently.
• Achieve an order turnaround target of 2 working days.
• Prepare accurate order acknowledgements.
• Generate internal order-processing documentation, including BOMs.
• Assist with resolving technical queries during the order process.
• Ensure orders accurately reflect the quoted technical and commercial requirements.

6. Technical Support

• Assist customers, Sales and Order Processing with technical product queries.
• Assist with valve selection, specification and sizing.
• Provide technical input regarding pneumatic actuators and actuator sizing.
• Assist in determining suitable products based on customer application requirements.
• Support technical clarification with customers and suppliers.
• Understand and assist with FAT requirements and processes.
• Recommend technically suitable alternatives or equivalent products where required.

7. Financial, Quality & Compliance

• Assist with the credit note completion and approval process.
• Ensure departmental policies, procedures and objectives are followed.
• Maintain a high level of quotation and order accuracy.
• Support continuous quality improvement initiatives.
• Maintain safety and quality awareness in all activities.

MINIMUM REQUIREMENTS

Technical Knowledge

The candidate must have solid knowledge and practical understanding of the following:

1. Industrial valve types and applications
2. Valve selection and specification
3. Valve sizing
4. Pressure ratings and relevant specifications
5. Valve materials and configurations
6. Pneumatic actuators
7. Actuator selection and sizing
8. Valve and actuator compatibility
9. Reading and interpreting customer RFQs
10. Developing technically correct quotations
11. Understanding customer application requirements
12. FAT requirements and processes
13. Bills of Materials (BOMs)
14. Technical product alternatives and equivalent solutions

Academic Qualifications

• Grade 12 / Matric with Mathematics and Physical Science.
• N3/N4 Technical Qualification – advantageous.
• Administration qualification – advantageous.
• Additional technical training in valves, instrumentation, flow control or related products will be advantageous.

Experience

• Minimum 2–3 years' industry-related Internal Sales experience.
• Minimum 2–3 years' Customer Relationship experience.
• Proven experience preparing and managing technical quotations.
• Experience within an industrial, engineering, instrumentation, flow-control or similar technical environment.
• Practical experience working with industrial valves and related products.
• Experience interpreting RFQs and determining appropriate product specifications.
• Experience with pneumatic actuators and actuator sizing is required.

KEY COMPETENCIES

The successful candidate must demonstrate:

• Strong technical aptitude and product knowledge.
• Excellent understanding of industrial valves and applications.
• Strong quotation and commercial skills.
• Excellent attention to detail.
• Strong customer relationship management skills.
• Good numerical and analytical ability.
• Excellent communication skills.
• Strong organisational and time-management skills.
• Ability to work under pressure and meet deadlines.
• Strong problem-solving skills.
• High level of accuracy in CRM, quotation and order administration.
• Ability to work independently and within a team.
• Commercial awareness and customer focus.

KEY PERFORMANCE TARGETS

• 100% CRM compliance and accurate, up-to-date records.
• 90% of non-proposal quotations submitted within 3 days.
• Minimum 20% quotation conversion target.
• Customer and supplier queries responded to within 2 working days.
• Orders processed within 2 working days.
• Consistent technical accuracy in product selection and quotations.
• Accurate and complete order-processing documentation.
• Effective management of customer and supplier relationships.

IDEAL CANDIDATE

The ideal candidate will be a technically strong Internal Sales Consultant with proven knowledge of industrial valves and their applications.

They must be capable of reviewing a customer RFQ, understanding the application, selecting the appropriate valve, determining the required specification and sizing, selecting the correct pneumatic actuator where applicable, and producing a technically accurate quotation.

This is a technical internal sales role, and candidates must have genuine working knowledge of valves, actuators and technical product selection rather than purely administrative or general internal sales experience.

Salary: R600,000 CTC per annum Location: Johannesburg

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