Internship - First Line Support Engineer(Azure/O365)

Position Overview An ethusastic Intern IT Support Engineer (Microsoft 365 / Azure) provides first-line technical support to end users within a managed services environment. The role offers hands-on experience supporting Microsoft 365 applications, user accounts, Windows devices, networking, and endpoint management while gaining exposure to IT service management, cloud technologies, and information security best practices. Core Skills: Microsoft 365 Support (Outlook, Teams, OneDrive, SharePoint) Windows Desktop & Laptop Support Hardware & Software Troubleshooting Basic Networking (Wi-Fi, IP, DNS, Connectivity) User Account Administration Microsoft Entra ID & Active Directory Fundamentals Microsoft Intune Fundamentals Incident & Service Request Management Remote Support Customer Service & User Support Documentation & Knowledge Management Problem Solving & Issue Escalation Minimum Requirements: Matric / Grade 12 & Relevant IT qualification (completed or in progress). CompTIA A+ & N+ or Azure Fundamentals. 0 - 2 years' experience in IT Support, Help Desk, or Customer Service. Basic knowledge of Windows, computer hardware, Microsoft Office, and desktop troubleshooting. Familiarity with Microsoft 365 applications. Basic understanding of networking concepts and connectivity troubleshooting. Ability to communicate professionally and follow documented processes. Willingness to work from the Cape Town office and travel to client sites when required. Personal Traits: Customer-focused and service-oriented. Strong communication and interpersonal skills. Professional, reliable, and accountable. Eager to learn and develop technical skills. Organised with strong attention to detail. Analytical and problem-solving mindset. Team player with a positive attitude. Adaptable and willing to work under supervision. Security-conscious and committed to confidentiality. Able to manage multiple tasks and priorities