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Wild Dreams Hospitality
Guest Relations OfficerWild Dreams Hospitality • Game Reserve, Eastern Cape, ZA
Guest Relations Officer

Guest Relations Officer

Wild Dreams Hospitality • Game Reserve, Eastern Cape, ZA
7 days ago
Job description

A renowned Big Five private game reserve in the Eastern Cape is seeking a polished and guest-focused GUEST RELATIONS OFFICER to join their team

Working closely with the Lodge Manager, you will be the guest's key point of contact throughout their stay- ensuring every touchpoint, from check-in to departure, reflects the property's five-star standards. This role suits someone who thrives on anticipating guest needs and enjoys a hands-on, detail-driven hospitality environment.

Core Criteria:

  • Minimum 1-2 years' experience in a Front of House or similar role within a 5-star lodge environment
  • Hotel Management Diploma or Certificate (or equivalent) required
  • Working knowledge of Lightspeed, Sage Evolution and Protel systems advantageous
  • Intermediate-level MS Office proficiency, particularly Excel
  • Sound understanding of Food & Beverage service, Housekeeping, and Front Office operations
  • Strong hosting and guest relations skills, with a natural, welcoming manner
  • Well-spoken, presentable, and customer-focused
  • Excellent eye for detail and sound common sense
  • Valid driver's licence preferred
  • Collaborative team player who contributes to overall lodge success

Core Responsibilities:

  • Support the Lodge or Assistant Manager with daily lodge operations
  • Conduct housekeeping checks to ensure standards are consistently met
  • Oversee restaurant readiness and service flow during meal times, supporting the service team
  • Confirm meal standards before dishes leave the kitchen
  • Manage guest check-ins and check-outs, attending to requests throughout their stay
  • Respond promptly to guest requests for additional services and supplies
  • Liaise with senior lodge management on anomalies, variances, and improvement ideas
  • Assist with stock counts and weekly/monthly reporting

On Offer:

  • R15,000 per month
  • Live-in accommodation
  • Work cycle of 21 days on, 7 days off
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Guest Relations Officer • Game Reserve, Eastern Cape, ZA

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