IT Field Engineer - Port Elizabeth

Requirements: - Relevant IT Degree or Diploma - Industry certifications essential: - A+ - N+ - MCSE - Minimum 3â5 yearsâ proven field support experience within an IT environment - Previous leadership, supervisory, or project management experience - Strong knowledge of: - Server support - Office 365 - Exchange mail - Routing - Wireless networking - IT infrastructure support - Excellent troubleshooting and problem-solving skills - Strong communication and interpersonal skills - Valid driverâs licence - Own reliable transport - Ability to work independently and under pressure Responsibilities: Technical Support and Infrastructure - Install, configure, and maintain desktops, laptops, servers, networking devices, and peripherals - Provide onsite and remote technical support to clients and users - Diagnose and resolve hardware, software, and network-related issues - Perform routine maintenance on servers, networks, and infrastructure environments - Manage Office 365, Exchange mail systems, routing, wireless infrastructure, and network security solutions Server and Network Support - Support Microsoft server environments and cloud platforms - Troubleshoot network connectivity and performance issues - Maintain system configurations, user accounts, passwords, and permissions - Conduct fault-finding and recommend preventative measures Project Coordination - Assist with project planning and implementation - Coordinate software installations and deployments - Ensure projects are delivered according to agreed timelines and standards Leadership and Team Management - Lead and manage technical support staff and field engineers - Ensure high service delivery standards and operational efficiency - Mentor and support junior technical staff where required Documentation and Client Service - Maintain technical documentation, service reports, and client records - Build and maintain strong client relationships - Deliver professional and efficient customer support Key Skills and Competencies - IT infrastructure support - Server administration - Network troubleshooting - Office 365 administration - Exchange Server support - Routing and wireless networking - Technical fault-finding - Hardware and software support - Leadership and supervision - Project coordination - Customer service orientation - Problem-solving and analytical thinking - Communication and interpersonal skills - Time management and organisation If you do not receive a response within two weeks of applying, please consider your application unsuccessful. Â