Claims Assessor Karienga Eastern Cape
CLAIMS ASSESSOR – KARIEGA
Location: Kariega, Eastern Cape
Industry: Automotive
Employment Type: Permanent
Salary: R25 000 – R35 000 per month, depending on qualifications and experience
JOB PURPOSE
A leading automotive organisation is seeking an experienced Claims Assessor to join its team in Kariega. The successful candidate will be responsible for assessing, validating, and processing technical warranty and service-related claims submitted by dealerships.
The ideal candidate must have a Motor Mechanic Trade Certificate together with a Diagnostic Technician Certificate or Master Technician Certificate, as well as solid dealership experience and strong technical knowledge of motor vehicles.
KEY RESPONSIBILITIES
- Assess and evaluate technical, warranty, and service-related claims submitted by dealerships.
- Review repair documentation, technical reports, diagnostic findings, and supporting information.
- Verify that repairs and claims comply with manufacturer specifications, policies, and procedures.
- Investigate claims to determine whether repairs and associated costs are valid and justified.
- Identify discrepancies, irregularities, incorrect repairs, and potential fraudulent or high-risk claims.
- Evaluate diagnostic processes and repair methods used by dealerships.
- Liaise with dealerships, technicians, service departments, and internal stakeholders regarding claim queries.
- Provide technical guidance and clarification on warranty requirements, repair procedures, and claim submissions.
- Ensure claims are accurately assessed and processed within required timeframes.
- Maintain accurate records and supporting documentation relating to all claims assessed.
- Prepare claim reports, recommendations, and relevant management information.
- Monitor recurring claim issues and identify opportunities for improvement.
- Assist with maintaining and improving warranty and claims assessment processes.
- Ensure all activities are conducted in accordance with manufacturer standards and company policies.
MINIMUM REQUIREMENTS
- Grade 12 / Matric.
- Motor Mechanic Trade Certificate – ESSENTIAL.
- Diagnostic Technician Certificate OR Master Technician Certificate – ESSENTIAL.
- Previous motor dealership experience – ESSENTIAL.
- Strong technical knowledge of motor vehicles, diagnostics, repairs, and workshop procedures.
- Experience working with technical warranty or service-related claims will be highly advantageous.
- Strong understanding of manufacturer repair standards and technical procedures.
- Excellent analytical, investigative, and problem-solving skills.
- Good administrative and report-writing abilities.
- Computer literate.
- Excellent communication and interpersonal skills.
- High level of accuracy and attention to detail.
IDEAL CANDIDATE
The successful candidate will be a qualified Motor Mechanic with Diagnostic or Master Technician certification who has gained strong technical experience within a motor dealership environment. The candidate must be able to understand complex technical information, investigate claims thoroughly, identify discrepancies, and make sound recommendations based on technical evidence and manufacturer requirements.