Eastern Cape WFH Sales Executive - Travel and Tourism

Sales Executive

Our client delivers dynamic and exceptional hospitality solutions in Africa that connect local and global travelers to our communities in a sustainable and relevant manner. We are currently seeking an energetic and results-driven Sales Executive to join their team. This individual will play a crucial role in driving sales and promoting their hospitality services in the field. If you are passionate about the hospitality sector and have a proven track record in sales and marketing, we encourage you to apply.
This is a remote/work from home post - the ideal candidate will be based in either Gqeberha or East London.

Key Responsibilities

• Client Engagement: Serve as the primary point of contact for clients, responding to inquiries, providing information, and addressing concerns in a timely and professional manner. Build and maintain strong relationships with clients to enhance customer satisfaction and loyalty.
• Product Knowledge: Develop a comprehensive understanding of our hospitality services and offerings. Effectively communicate the value propositions and benefits of our services to clients.
• Sales Generation: Proactively reach out to existing clients to identify upselling and cross-selling opportunities. Generate leads and follow up on inquiries to convert prospects into clients. Use a CRM or lead management system to record and assign leads.
• Quoting and Proposal Creation: Prepare accurate and detailed quotes for clients based on their specific needs. Create compelling proposals that highlight the value of our services and address client requirements.
• Order Processing: Facilitate the order process, ensuring seamless transactions and timely delivery of services. Collaborate with other internal departments to coordinate and fulfill client requests.
• Sales Reporting and Analysis: Maintain accurate and up-to-date records of sales activities, client interactions, and order statuses. Provide regular reports to the sales manager on sales performance and achievements.
• Customer Feedback and Improvement: Gather feedback from clients to understand their satisfaction and areas for improvement. Communicate client feedback to relevant teams to contribute to continuous improvement.
• Collaboration with Sales Team: Work closely with the external sales team to provide support in achieving overall sales targets. Coordinate efforts to ensure a cohesive and customer-centric approach.
• Promote the company and Ownership: Train sales agents/bookers on effectively promoting the benefits and features of the company to event leads. Highlight the advantages of the company/ownership, such as access to exclusive resorts, discounted rates, and flexible vacation options. Provide sales agents/bookers with marketing materials, including brochures, videos, and presentations, to showcase the value of the company.

Requirements

Theoretical Knowledge

• Bachelor’s degree in Marketing, Business, Hospitality Management, or a related field.
• Proven experience in Timeshare, Financial or Insurance sales and marketing.
• Strong interpersonal, communication, and presentation skills.
• Ability to work independently and as part of a collaborative team.
• Willingness to travel as required for client meetings and events.
• Code 8 drivers license & own vehicle.
• WiFi and backup for loadshedding.

Behavioral Competencies

• Motivated & ambitious: Go getter! Willing to show initiative & build own pipeline.
• Accountable: Trust & consistency shown through day to day, as well as taking ownership of responsibilities.
• Communication Skills: Clear articulation, active listening, asking insightful questions, and tailoring communication to resonate with clients.
• Adaptability: Embracing change, staying calm under pressure, quickly adapting to new situations, and learning from experiences.
• Relationship Building: Building rapport, demonstrating empathy, maintaining a customer-centric focus, and establishing long-term connections.
• Resilience: Demonstrating perseverance, handling rejection with grace, maintaining motivation during difficult periods, and learning from failures.
• Influence and Persuasion: Building compelling arguments, demonstrating product knowledge, addressing objections effectively, and tailoring pitches to meet client needs.

Lucrative Commission

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