Dialler Administrator – Collections

About the Role We are looking for an experienced Dialler Administrator to support a fast-paced and dynamic Collections environment. This role is critical in ensuring dialler campaigns are optimised, efficient, and aligned to collections strategies and targets. Key Responsibilities · Manage and execute dialler campaigns across Collections portfolios · Configure, monitor, and optimise dialler strategies (inbound/outbound) · Ensure correct allocation of accounts in line with DPD strategies and business rules · Monitor campaign performance (contact rates, RPC, conversion, etc.) and make real-time adjustments · Work closely with Collections Managers to align dialler activity with operational priorities · Troubleshoot dialler issues and liaise with system providers where required · Ensure data integrity and accurate campaign setup · Produce daily and weekly dialler performance reports · Support continuous improvement of dialler efficiency and agent productivity Minimum Requirements · 2+ years' experience as a Dialler Administrator (non-negotiable) · Proven experience in a Collections call centre environment (essential) · Strong understanding of dialler campaign management and optimisation · Experience working with dialler/CRM systems (e.g. predictive diallers, Webitel or similar advantageous) · Solid analytical skills with the ability to interpret performance data · Strong attention to detail and problem-solving ability · Ability to work in a high-pressure, target-driven environment Key Competencies · Strategic thinking and campaign planning · Strong communication and stakeholder management · High level of accountability and ownership · Ability to manage multiple campaigns simultaneously · Results-driven mindset What We Offer · Opportunity to work in a high-performance, data-driven collections environment · Exposure to multiple portfolios and advanced dialler strategies · A dynamic team focused on continuous improvement and growth