Reservationist

SUMMARY:
-

POSITION INFO:

Are you ready to play a pivotal role in enhancing guest experiences and supporting the growth of a thriving hospitality establishment? Our client, a well-established hotel in the picturesque Limpopo region, is seeking a dedicated Reservationist to join their team. This role is essential in ensuring seamless booking processes and delivering exceptional customer service that aligns with the hotel's standards of excellence.

Area: Polokwane

Salary: Market related

Duties:

• Handle room reservation enquiries via telephone, email, and online platforms

• Input and manage reservations using PMS systems like Opera

• Maintain knowledge of room types, rates, promotions, and packages

• Record guest details and preferences accurately

• Coordinate with Front Office, Housekeeping, and Sales departments

• Upsell room categories and add-on services

• Respond to guest queries and requests courteously and efficiently

• Follow hotel policies and standard operating procedures

Requirements:

• 2 to 3 years’ experience with Opera

• Minimum of 1-2 years’ experience in hotel reservations or front office operations

• Proficiency in hotel management systems (Opera, Protel, or similar)

• Excellent verbal and written communication skills

• Strong customer service and sales orientation

Nice to Have:

• Experience working within the Hospitality or Hotel industry

• Knowledge of local market and tourism trends

Benefits:

• Competitive salary

• Opportunities for professional growth within a reputable hotel

• On-site work environment in a scenic location

If you are passionate about delivering exceptional guest service and meet the above requirements, we invite you to apply now and join a team committed to excellence.